We all know that person. She’s the one you ask when you want to know the truth, the whole truth, and nothing but the truth – nothing buttered up; no flowers or rainbows. Just tell it like it is. It’s a rare talent, and Katie Wagner, Finance Operations Manager, has it in spades.
She’s not afraid to give her honest opinion, loudly and with feeling. But she’s also got a soft side, and she lets that side come out while she’s around her two kiddos at home. Don’t expect too much of the soft side to show up at work – Billing and Finance don’t allow a lot of touchy-feely stuff. But if you get her talking about Client care, you’ll know that soft part is still all melty and gooey in there, driving Katie to find the best possible coverage for each Client. Get ready for some extra special “insider info,” because Katie Wagner, the HealthStar Spotlight’s on you!
Big sister, Little sister
Katie has younger siblings as well as older siblings, which makes her the perfect combination of “little sister, big sister.” She grew up with 7 people in the house – both parents, plus four siblings. Talk about sharing! As the “big sister,” Katie knows how to take charge, but she also knows how to take a “little sister beating” in the form of being picked on by the other office “family.” Not that we would ever pick on employees, right Tim Lively?
Katie also has plenty of health care experience, which helps her to put herself in your shoes, whether you’re a caregiver, Client, or family member. She started out in PCA service and Assisted Living, and then worked her way up through the ranks to Office Manager at another home care agency before coming to HealthStar in 2013.
For me, home is where you can be yourself… there are no judgments, you can make up your own rules, you can have things the way you want them, and it’s not dictated by someone else… That’s the best part about home care; it gives people the option to be themselves, comfortably.Katie Wagner
Katie can be the strong source of advice, and she can also sometimes be the one who needs a little TLC. For example, when we’re not sure of a Client’s coverage, Katie is always the first person in line to help figure things out. But when we have big hairy scary issues with a certain software which we won’t mention by name, Katie might need a little help peeling herself off the ceiling. No matter whether she’s in little sister or big sister mode, Katie is a fun part of the HealthStar family!
If you really want Katie to shine, just tell her that it can’t be done, or that she’ll never find the answer. It’s not always obvious, but Katie is a fierce competitor. Katie wants her work to be the best – a great example of a job well done. She’s not just here to work, she’s here to shine, and she expects the same from her team.
Tell Katie that no one can get through to that insurance payor, and she’ll have a rep on the line before you can turn around. Tell her that we can’t figure something out, and she’ll call together a committee to get you an answer lickety-split. Give her an hour to get the job done, and she’ll have it back to you, finished, in 15-minutes. Apparently, she even has a long-running badmitton game with her brother, who lives in Arizona. They just start up again with the previous score every time they’re together. (and, yes, Katie is winning.) The only thing that Katie doesn’t compete on is food – she’s kind of a plain-Jane. But if there was a competition on who could eat the most Cheese Pizza, Katie would… at least show up.
Tenacity? YEAH, she has it!
The best part of the deal is that HealthStar’s Clients get the benefit of Katie’s drive to be great. She fights tooth and nail to get every allowed service covered. She is an insurance knight, fighting for those who don’t have so many years of billing experience to fight for themselves. Boy, does it feel good to have an advocate like this on your side when you are looking for service coverage! And for HealthStar, to have someone who knows the ins and outs is amazing, especially when researching and launching a new service line like we just did with ICLS!
As someone who has also “fought the good fight” in insurance billing, I can say from experience, it is very difficult to navigate benefits coverage if you’re not sure what you’re looking for. And with more than 16-years of home care experience, Katie knows what she’s looking for! There are some things that you can only learn from dealing with insurance coverage day in and day out. It’s amazing that Katie’s skill set and years of experience are available to our HealthStar Client base!
Laughter is the best… everything!
My personal favorite thing about Katie is her sense of humor. I had to choose this, because she is such a plain eater. I’m a very food-motivated person, so it is hard for me to write about someone who doesn’t really love the same variety of foods that I do. But that’s a me problem, and this is supposed to be about Katie… so, sense of humor it is!
Katie loves to laugh, and I love it when she laughs loud. She has a great “throw your head back” laugh. And she loves sarcasm, which is fabulous because many of us at Corporate are extremely sarcastic. But the absolute best thing about Katie is that Tim Lively can pick on her in just about any situation. She makes it so easy to tease her, it’s almost as easy as picking on Susan Mocchi for being small (and let me tell you, from experience, that is very easy to do. Like, any time someone brings a child’s hand-me-down clothes around, you say “Hey, that would fit Susan.” Or when you need someone to help put on your fine jewelry, it’s like, “Susan, can you do this with your tiny hands?” So, yeah, pretty easy.)
Wait, a fun meeting?
My favorite meetings are the ones where Katie, Tim, Susan and I are all involved. It’s really more of a roast than a meeting; Tim and I just take turns tossing one-liners around, and Katie and Susan look at each other like, “when can we file a complaint?” But they also both know how much we love them, so everybody comes out feeling great in the end. Or, at least, we haven’t gotten the complaint paperwork yet.
How can someone who has such a serious Billing and Finance job also have such a great sense of humor? I think it might be genetic. Katie has an awesome picture of her dad on her desk, and he has the BIGGEST smile I’ve ever seen. I’m pretty sure that his attitude and legacy have a lot to do with Katie’s own big smile. So, if you’re ever in North St. Paul, stop in and ask for a meeting with Katie, Tim, Beth and Susan. Bring some popcorn and put your feet up for a while – you won’t be disappointed.
If Katie helps everyone, then who helps Katie?
OK, so this spotlight also has an extra bonus item. Katie is a great biller in her own right, but she has a really awesome team. I couldn’t do this spotlight without mentioning the rest of the Billing/Finance staff. Greg Klinger and Leela Vang are the quiet strength to Katie’s thunder. They are both amazingly hard workers who want to get things done right. I sometimes realize that I’ve gone all day without talking to Leela or Greg, and I feel a little guilty and sad… But it’s not because I don’t love them – it’s because they are so focused on their tasks, and they very rarely need outside help to complete their responsibilities. After all, as much as it might feel like family, we are all here for work. Good thing you were sitting down for that, right?
Besides Billing staff, though, Katie also supervises payroll SuperWoman Jane Bauer, aka Sneezy MacSneezerson. Yes, that’s right, between Jane’s high number of rapid-fire “is she sniffing out of the pepper jar in there” sneezes, and Greg’s booming, large-breed dog-barking impersonation sneezes, the rest of us are mice among men in the sneeze department. So, not only does Katie have the most Corporate Office staff in her department, she also has the most Corporate Office sneezes reporting to her, by a large margin.
Work hard, play hard (then work hard some more)
The best thing is, Leela, Jane, and Greg also each have their own great sense of humor. So basically, the whole Billing/Finance/Payroll team is a barrel of sneezes and laughs. (ok, it’s not as gross as it sounds.) But at the end of the day, the most important thing about Billing is perseverance, and you know by now that Katie has this in spades. She doesn’t give up, which is a win for HealthStar and our Clients.
Got questions about insurance coverage for yourself or a loved one? Give us a call and see what Katie and our Billing/Finance team can do for you. Just don’t forget your sense of humor; you’re going to need it.