24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!

 

Be the Best Caregiver You Can Be – Avoiding Caregiver Burnout

If you are a caregiver to a family member and feeling emotionally burned out, you are not alone. According to the Minnesota Board on Aging, an estimated 679,000 Minnesotans are caring for an older or disabled adult. Caregiver burnout is defined by WebMD as a state of physical, emotional, and mental exhaustion that may be accompanied by a change in attitude, from positive and caring to negative and unconcerned.

A family caregiver who is feeling stress, anxiety, fatigue, and depression can be experiencing caregiver burnout and needs to be realistic of their own personal situation. Although similar to the symptoms of stress and depression, symptoms of caregiver burnout can also include:

  • Loss of interest in activities once enjoyed
  • Feeling of irritability, hopelessness and helplessness
  • Change in sleeping patterns
  • Change in appetite or weight
  • Emotional and physical exhaustion
  • Withdrawal from friends and family

It is just as important to take care of yourself as it is to care for your aging loved one to ensure you are being an effective caregiver. Follow these tips to help prevent burnout and keep your sanity and your own health in check:

  • Build a support team of people you trust and can count on to help you in a variety of ways.
  • Take advantage of professional home based and community services available that will help you take care of a diverse set of daily needs.
  • Educate yourself. You will provide more effective care if you know more about the illness the loved one you care for suffers from.
  • Develop coping mechanisms to help you deal with everyday stresses. Using humor and highlighting the positives will go a long way. Laughter truly is the best medicine – it lightens the mood and releases endorphins which will bring positive changes to your mindset.
  • Stay healthy by eating right, getting plenty of sleep, and exercising regularly.

HealthStar Home Health understands how overwhelming it is to care for loved ones at home. We offer a variety of home healthcare services in the Duluth and Minneapolis, Minnesota communities to help support your senior loved one to live a more fulfilling life at home. From skilled nursing services to assist seniors with recovering from illness or injury to our homemaking or companion care programs to our comprehensive Alzheimer’s Whisperer program which provides care and treatment needed by those affected by Alzheimer’s or dementia, we have many options to help you care for your loved one.

With access to HealthStar Home Health’s Adult Rehabilitative Mental Health Services (ARMHS), you and your loved one will learn a variety of skills to help manage independent living and social situations. These skills, along with the services and program options, is a way to prevent caregiver burnout. Take advantage of what we offer to lift some pressure of your shoulders as caregiver. This will allow you the opportunity to take some much needed time for yourself and promote your own healthy habits.

Caring for a family member can be exhausting and overwhelming, there can also be a feeling of loneliness and isolation which will affect your own health and well-being. But, being a family caregiver can also be the most rewarding thing you will do. Learn to let it go by accepting the help of others so you can focus on what is most important and be healthy.

Learn more about the services and programs HealthStar Home Health offers by calling 651-633-7300 or visit our website today:  http://www.healthstarhomehealth.net