Checking her list
Turn the computer on, then check in with “the boss,” Deb Allen in Twin Cities Skilled. Another check-in with “the other boss,” Donna Smith in HR. Pull up Outlook and check Tim’s schedule. Check Barb’s schedule. Make sure there’s enough paper, water, plastic silverware, pens, and post-its. Check the main fax. Sit down and check Corporate voicemail. Check email. Look for IT inventory to check in or check out. How much checking can one person do in a day! And it’s only been 15 minutes.
This is the beginning of a typical weekday for Cristina Hernandez, Office Assistant at HealthStar’s Corporate and Twin Cities Skilled office. She keeps us all organized, on-time, and well-stocked with legal pads. She has a great sense of humor and loves practical jokes, but be warned; if you pick on her way of eating fried rice, one grain at a time while picking all of the vegetables out, you might upset her. She does have her sensitive side.
A little history
Cristina started at HealthStar in June of 2015. She worked as a HMK/HHA/PCA for the Minneapolis South office on Franklin, and she provided administrative support to the office between visits. In October of the same year, she applied for a position at the Corporate office. Corporate snapped her up before the ink dried on her application.
Cristina has been a great addition to the Corporate team, and is now working most often with the Twin Cities Skilled team. There is a lot to love about Cristina; just ask her. She’s not shy about her talents and will tell you the same. She has three unique and special talents, though, that make her really stand out from the crowd. Cristina, the HealthStar Spotlight’s on you! Let’s see what makes you shine!
Love yourself, first!
Cristina is very confident and self-assured. This makes her a great fit at the front desk, because she doesn’t shy away from meeting new people, and she is very comfortable in new situations. Cristina easily befriends any person in her path. She is charismatic and speaks her mind, but her sense of humor and kindness help to temper her strong personality.
Cristina can liven up a dark day, and she uses that skill to help motivate the Corporate and Skilled teams, from the lowest member right up to the very top. We have all witnessed the effect of her motivational skills on Tim Lively (owner/CEO). Only Barb Jezorski, Executive Director, can compete with Cristina when it comes to motivating power. When Barb and Cristina combine forces, Tim stays on schedule, on time, and on target! Corporate staff love it, because without Cristina, we wind up playing “oh where oh where has my boss’s boss gone.” It’s a lovely tune, but when you’re trying to plan your day, it can be a challenge. We like Cristina’s way much better.
Tell us a story
My personal favorite thing about Cristina is that she is an amazing source of information about Latino culture, and she’s a captivating storyteller. It is fun to learn about her Puerto-Rican background! I love when she tells us about the sights, the smells, and the sounds of Puerto Rico. I especially like learning about the food that Cristina’s family used to cook for her when she was growing up. Cristina is also willing to give me tips about speaking Spanish. She’s not afraid to correct my grammar or pronunciation (she’s brutally honest, have I mentioned that?). I have also learned this very important lesson from Cristina: just because two people might both speak Spanish, they don’t necessarily speak it the same way, or share the same cultural background. It is very interesting to learn of the many differences between Spanish-speaking cultures!
Cristina sometimes provides backup to the lovely and talented Nilda Garcia, Program Manager of Sagrado Corazón. Thank goodness for them both, because according to Cristina, my Spanish skills are not quite ready for prime time. HealthStar’s Spanish-speaking Clients might not be as patient as Nilda and Cristina when I take 5 minutes to think of the right word for Cucumber. (By the way, Concombre is French, not Spanish. You can guess who corrected me on that…)
But how are you feeling, really?
This is a special skill that I really admire in Cristina. She knows how to read people. She can be the most caring and patient person, if that’s what you need her to be. But in a heartbeat, she can turn on a fiery personality and liven things up with her high energy and flair. She takes the time to really listen to our Clients’ needs, making each Client feel like there is nothing else going on in the world. Clients would never know that she is also being pulled by multiple departments to help with their workloads. Cristina’s honest and open communication style sets people at ease in difficult situations. Most of all, she is passionate about meeting our Clients’ needs, whether it means translating at visits, providing direct care with grace and a gentle touch, or just listening and being compassionate when someone calls with an issue.
Some fun facts about Cristina’s family: Cristina’s mom, Marisol, has also worked at HealthStar. She provided HHA service out of the Minneapolis South office starting in 2011, and she reigned supreme as temporary queen of Corporate file retention in 2018. She is our favorite employee mom, because she makes the most amazing cakes. We miss you, Marisol – please come and visit soon!
There is another family connection, too. Cristina’s first experience with home care was when her brother, Jomar, received home care services through another agency. This was several years before Cristina joined HealthStar, and showed Cristina the impact that home care services make! Growing up with Jomar, with her family supporting his unique needs, Cristina developed the patience and compassion that make her such a great fit at HealthStar. Jomar is doing great and now lives in his own place. We all joined Cristina in celebrating his increasing independence, and we always enjoy hearing about his progress!
HealthStar Needs You, Cristina!
Corporate wouldn’t be the same without Cristina. I know, because I was here before she joined the team. It was a dark time, and we certainly don’t want to go back! Cristina has big shoes to fill, but the great thing is, she has big feet, so we never have to worry. She handles all her tasks with determination, and she keeps her sense of humor handy when things get tough. She’s a critical piece of the Corporate team!