Spotlight: Nilda Garcia, Sagrado Corazón

Nilda Garcia and Sagrado Corazón: HealthStar’s Spanish-Speaking Support Service

Spanish-speaking Clients of HealthStar are very familiar with Nilda Garcia. She is the warm and caring voice of the Sagrado Corazón (Sacred Heart) program for Latino Clients of HealthStar. For 10 years, Nilda has been putting her “special touch” on everything that she does, from event planning to office organization and troubleshooting IT problems. With her recent promotion to Program Manager of Sagrado Corazón, Nilda is ready for action with renewed energy and focus. Nilda, the HealthStar Spotlight is on you!

A little history

Nilda has been with HealthStar since 2008, when she started as an Assistant Program Coordinator in HealthStar’s basement suite on Bloomington and 21st. Then, in 2009, Nilda helped open the West St. Paul office – the original home of Sagrado Corazón. But don’t get too comfortable, Nilda! Just a year later, HealthStar moved from the location on 21st into another building on Franklin Ave in Minneapolis. The West St. Paul office merged into the new location as well.

Nilda made the Franklin office her new home as an Assistant Program Development Liaison. She worked in the community and continued as primary contact for Sagrado Corazón. During the next 2 years, Nilda helped HealthStar achieve Medicare certification and had a front-row seat for the beginning of HealthStar’s Mental Health initiative. In 2010, Nilda watched Corporate move from Maplewood to a new building in North St. Paul. Then, In 2017, the Franklin office moved to a new location in Inver Grove Heights. Once again, Nilda unpacked and organized a new space. This new location is beautiful, with big windows and lots of wild turkeys outside! It’s a great place to re-focus and re-energize. Throughout all these changes, Nilda’s positive attitude and sense of humor kept her office mates in good spirits!

 Nilda, how do you do it all?

So, what makes Nilda tick? How can she weather all these changes and still be a constant source of positive energy? A secret about Nilda – she has superpowers. Lots of them. I’ll tell you about some, but you must promise not to say that I told you. Nilda doesn’t like to be the center of attention and won’t want everyone talking about her special abilities.

Superpower #1

Nilda’s first superpower is that she is amazing with event planning. She loves to get people together and celebrate! Nilda’s smile and laugh bring light and joy to the group. She is a great cook and loves to try new foods. Nilda says that her favorite thing about HealthStar is the family atmosphere. Working here is like working at a family gathering, because you’re surrounded by happy people who care about each other. Nilda fondly remembers when a special Client celebrated her 100th birthday last year – with Nilda at the party, of course! Nilda especially loves planning events for Sagrado Corazón, because she gets to use one of her other superpowers – the Latina superpower!

Superpower #2

Nilda’s Latina superpower comes from her family in South Texas, on the border of Mexico. Nilda loves to celebrate her Latina roots with the Sagrado Corazón team. She is always willing to help teach a little Spanish on the side, which has been one of my personal favorite things about working with Nilda. She is a very lenient Spanish teacher, unlike Cristina Hernandez, Corporate and Twin Cities Skilled Admin – also a superpowered Latina, but much stricter in the Spanish-speaking department! A little-known fact is that Nilda is close friends with Cristina’s mother, Marisol. Get them together, and I can only imagine the cooking and laughing!

Superpower #3

The last superpower that I will reveal about Nilda is that she is a multi-talented and very organized superheroine. She processes payroll, troubleshoots technology issues, and answers phones in two languages (backing up the lovely and talented Barbara Edwards at IGH), all while drinking her French vanilla coffee and running around in her high heels. Nilda is a positive force at the Inver Grove office, keeping things fun and exciting for the team. She has a fabulous sense of humor and is not afraid to pull pranks to get everyone in a good mood. She once dressed up the CPR dummy and scared RN Sue Schaber by leaving it in the bathroom overnight. Boy, was Sue surprised when she came in early thinking she had the office to herself!

Nilda says that her greatest accomplishment at HealthStar is learning to walk in another person’s shoes. She appreciates learning with her team and is grateful for the opportunities that HealthStar offers for personal and professional growth. She knows that she has great things ahead with Sagrado Corazón, and is looking forward to putting renewed focus and energy into the program. We hope you’ll check out what Sagrado Corazón has to offer, and learn more about our awesome team!

Sagrado Corazón Salud en el Hogar

HealthStar Home Health helps the populations we serve by identifying and focusing on prevalent health conditions such as high rates of heart disease or diabetes in specific communities. Responding to requests from people in diverse communities, HealthStar develops culturally-relevant services while identifying barriers to care, and then launches culture-specific care and prevention programs. Today, our culturally-relevant programs offer services that address the unique needs of populations such as African Immigrant, African American, Native American, Hispanic/Latino, and other communities. Sagrado Corazón Salud en el Hogar addresses the cultural, ethnic and language needs of Minnesota’s Latino community. This month we caught up with Nilda Garcia, Sagrado Corazón program manager to learn more about this particular initiative.

Recognizing the Latino/Spanish presence in the Minneapolis and St. Paul metro area, HealthStar Home Health originally launched the Sagrado Corazón Salud en el Hogar program 10 years ago. It quickly became Minnesota’s premier provider and trusted source of home health services for the Latino community that effectively addresses the unique cultural, ethnic, and language needs of Latinos in Minnesota. Nilda Garcia, Program Manager, works with this and other HealthStar initiatives including Native American culture and English-speaking communities.

Re-Launch

Recently re-launched, the Sagrado Corazón program has more of a presence and built a trust within the community over the years while assessing the needs of this program in the Latino culture. A backbone in the Latino culture is family helping family. Through this program, HeathStar Home Health hires family members to take care of family who are aging, have become ill, or recovering from surgery. A tradition in the Latino culture is to care for family in their own homes and nursing homes or assisted living options are not typically pursued. We found that family members were having to take time off their regular job to care for their family, which in turn created challenges in their home life. As part of this program, HealthStar hires the family member and pays them to care for their loved ones.

Word of the program has been shared within the Latino community. HeathStar Home Health goes into community centers, attends local events, and visits churches to educate and spread the word about the program. If there is interest, HealthStar will work with the caregiver and their health care provider (if they already have one). There is a team of nurses who supports this program. Currently, there are only English-speaking nurses on the team, but Nilda goes with them to help translate. Nilda and the team of nurses will also do home visits, meet with caregivers, research insurance qualifications are available, background checks for caregiver, provide care training, attend to specific client needs and many other.

Insurance

Many in the Latino community do not have insurance coverage, Medicare or assistance. The professionals at HealthStar Home Health will walk the patient through the steps if there is insurance or help them understand if they can qualify.

Training

There is standard training for Minnesota state requirements. When conducting training, we begin with completing the state hiring forms. The caregiver will work with a nurse and go over topics such as:

  • HIPPA laws
  • Importance of hand washing and proper technique
  • Proper use of gloves
  • Transferring a patient
  • What to observe
  • What to report to nurses
  • Proper use of 9-1-1
  • Harassment

One important aspect of our training is our 24ECC program which is a formalized value-based cultural competence proprietary program: The 24 Expressions of Company Culture. These 24 expressions are aligned with HealthStar’s four chosen values of Servant Leadership, Empathy, Altruism, and Integrity. We review this culture and ensure the caregivers live it too. Learn more about our 24ECC employee program by watching this video:

Nilda has been with HealthStar Home Health for 10 years and has worked with some families just as long. She builds a close relationship with the families she works with, they even stop in the office to visit when they get lonely or want to chat. Nilda says “I see some patients starting with nothing. I am proud to know I am helping them get the services they need and assist with communication through translation. I love witnessing the roots of the family and their culture grow over the years I have known them.”

HealthStar Home Health understands how overwhelming and challenging it can be to care for a loved one at home and offer a variety of home health care services to help support your loved one to live a more independent and fulfilling life at home. To learn more about the various skilled nursing, skilled therapies, and mental health services available, as well as the cultural initiatives we offer, visit our website.

Choosing home healthcare services shouldn’t involve settling for care that doesn’t reflect the needs of the individual. With HealthStar Home Health you will always be in control of your care (or that of your loved one), and allow you to receive the services you need in conjunction with the attentiveness to cultural background that defines superior home health care. Call us today at 651-633-7300 for more information or to schedule a no-charge consultation.

24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!