Spotlight: Nilda Garcia, Sagrado Corazón

Nilda Garcia and Sagrado Corazón: HealthStar’s Spanish-Speaking Support Service

Spanish-speaking Clients of HealthStar are very familiar with Nilda Garcia. She is the warm and caring voice of the Sagrado Corazón (Sacred Heart) program for Latino Clients of HealthStar. For 10 years, Nilda has been putting her “special touch” on everything that she does, from event planning to office organization and troubleshooting IT problems. With her recent promotion to Program Manager of Sagrado Corazón, Nilda is ready for action with renewed energy and focus. Nilda, the HealthStar Spotlight is on you!

A little history

Nilda has been with HealthStar since 2008, when she started as an Assistant Program Coordinator in HealthStar’s basement suite on Bloomington and 21st. Then, in 2009, Nilda helped open the West St. Paul office – the original home of Sagrado Corazón. But don’t get too comfortable, Nilda! Just a year later, HealthStar moved from the location on 21st into another building on Franklin Ave in Minneapolis. The West St. Paul office merged into the new location as well.

Nilda made the Franklin office her new home as an Assistant Program Development Liaison. She worked in the community and continued as primary contact for Sagrado Corazón. During the next 2 years, Nilda helped HealthStar achieve Medicare certification and had a front-row seat for the beginning of HealthStar’s Mental Health initiative. In 2010, Nilda watched Corporate move from Maplewood to a new building in North St. Paul. Then, In 2017, the Franklin office moved to a new location in Inver Grove Heights. Once again, Nilda unpacked and organized a new space. This new location is beautiful, with big windows and lots of wild turkeys outside! It’s a great place to re-focus and re-energize. Throughout all these changes, Nilda’s positive attitude and sense of humor kept her office mates in good spirits!

 Nilda, how do you do it all?

So, what makes Nilda tick? How can she weather all these changes and still be a constant source of positive energy? A secret about Nilda – she has superpowers. Lots of them. I’ll tell you about some, but you must promise not to say that I told you. Nilda doesn’t like to be the center of attention and won’t want everyone talking about her special abilities.

Superpower #1

Nilda’s first superpower is that she is amazing with event planning. She loves to get people together and celebrate! Nilda’s smile and laugh bring light and joy to the group. She is a great cook and loves to try new foods. Nilda says that her favorite thing about HealthStar is the family atmosphere. Working here is like working at a family gathering, because you’re surrounded by happy people who care about each other. Nilda fondly remembers when a special Client celebrated her 100th birthday last year – with Nilda at the party, of course! Nilda especially loves planning events for Sagrado Corazón, because she gets to use one of her other superpowers – the Latina superpower!

Superpower #2

Nilda’s Latina superpower comes from her family in South Texas, on the border of Mexico. Nilda loves to celebrate her Latina roots with the Sagrado Corazón team. She is always willing to help teach a little Spanish on the side, which has been one of my personal favorite things about working with Nilda. She is a very lenient Spanish teacher, unlike Cristina Hernandez, Corporate and Twin Cities Skilled Admin – also a superpowered Latina, but much stricter in the Spanish-speaking department! A little-known fact is that Nilda is close friends with Cristina’s mother, Marisol. Get them together, and I can only imagine the cooking and laughing!

Superpower #3

The last superpower that I will reveal about Nilda is that she is a multi-talented and very organized superheroine. She processes payroll, troubleshoots technology issues, and answers phones in two languages (backing up the lovely and talented Barbara Edwards at IGH), all while drinking her French vanilla coffee and running around in her high heels. Nilda is a positive force at the Inver Grove office, keeping things fun and exciting for the team. She has a fabulous sense of humor and is not afraid to pull pranks to get everyone in a good mood. She once dressed up the CPR dummy and scared RN Sue Schaber by leaving it in the bathroom overnight. Boy, was Sue surprised when she came in early thinking she had the office to herself!

Nilda says that her greatest accomplishment at HealthStar is learning to walk in another person’s shoes. She appreciates learning with her team and is grateful for the opportunities that HealthStar offers for personal and professional growth. She knows that she has great things ahead with Sagrado Corazón, and is looking forward to putting renewed focus and energy into the program. We hope you’ll check out what Sagrado Corazón has to offer, and learn more about our awesome team!

24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!