Spotlight: Julie Swedberg, Cass Lake

It’s easy to mistake HealthStar as just a Metro-Area agency, with Corporate, Twin Cities Skilled, and Inver Grove Heights all being around the metro. But we have more offices outside the metropolis than in it! Looking north, you’ll find some of HealthStar’s craftiest and thriftiest “family members” in the Cass and Bemidji offices. Julie Swedberg, Branch Manager (aka Thrift Master) brings many talents to HealthStar’s Cass Lake office. She’s dedicated to serving HealthStar’s unique Client base and spends her time spreading warm, fuzzy feelings all through the land of Cass!

Inspired by her sister’s experiences as a CNA, Julie got her CNA certification and worked in a nursing home early in her health care career, and later became an LPN. Julie says that to feel the love and trust that patients have towards her as a nurse has been priceless. Her studies continued with a 2-year business degree, and in 2015 she found herself with multiple job offers (of course!). Lucky for us, HealthStar won the dangerous duel for Julie’s heart, and she joined our team as Branch Manager.

A Running Start

Oh boy, did Julie hit the ground running! Julie started during a period of great stress and transition for HealthStar. The Cass Lake office was going through some changes, to put it mildly. Things have settled down since then, thanks to Julie’s “special touch.” She knows how to take things in stride, and she doesn’t get too riled up during difficult times. Julie says that her love of gardening helps her stay calm – she loves to take photos of her flower gardens and often spends time thinking through her current challenges and stresses while walking through the flowers.

Keeping herself grounded and stress-free sure comes in handy when our HealthStar family gets together. Julie’s calm and matter-of-fact ways help keep us all on track and on time! But don’t let her “down to business” routine fool you – Julie has a great sense of humor and loves to stir up some fun. Her laugh comes up from her toes! And if you want to see her soft side, just ask about her sons. We’ve all met the little one, Ryker – he’s a Corporate Meeting Regular! Without further ado – please allow me to share with you my three favorite things about Julie. Julie Swedberg, the HealthStar spotlight’s on you!

An “old school” master chef

Julie’s mastery in the kitchen is appreciated by many mouths and stomachs across the land. In between office hours, community events, sports with the kids, and family time, Julie somehow finds time to preserve her own jellies and jams. She does this in large enough quantity that she sells them at the community farmers’ market! I can say as a personal recipient of Julie’s “jam variety pack” that this stuff is DELICIOUS! I would eat it with a fox, in a box, on a train, in the rain, and anywhere else for that matter. Yum!

Canning isn’t her only kitchen specialty, though – Julie can bake, sauté, steam, sear, and roast, too. She’s like a human instant pot, so many functions that you just can’t get enough! She’s not afraid of a little chopping – it lets her exercise her aggressive side. Yeah, she can get tough when she needs to, but most of the time she doesn’t. She gets pretty far with honey.

Julie’s love of cooking has a family history; her mom is also an awesome cook. Sometimes, they team up for community events – I know Julie’s mom makes a killer fry-bread taco! Why, oh why couldn’t Julie have grown up in the Metro so that I can have a fry-bread taco? It’s so true that life just isn’t fair.

Oh, so thrifty!

Julie pretends to come down to Corporate for meetings, but we’re pretty sure she actually comes down for the thrift store shopping. She makes a great round of the local thrift stores when she’s in town. Sometimes, she goes with Chasidy Myhrer, Bemidji Operations Manager (aka “hammer of the north”). They are a sight to behold, with so much treasure for so little cost! Great taste, great value – if Julie had a personal motto, that might just be it. I’m so jealous of her saving ways. I’ve never seen a dollar stretched so thin.

This special thrifting ability doesn’t just apply to shopping for Julie’s family, though. She also puts her special thrifty talents to work for her office, squeezing every penny out of her dollars. She considers her office budget with every decision she makes, going so far as to do her own cooking for events – lucky for the guests!

We didn’t know it when we hired Julie, but she’s a package deal, and we are so lucky for it! She gets her family involved in planning and hosting duties, which helps keep down the cost of extra help. Aside from helping out with community events on several occasions, Julie’s mom has also become our official “Corporate Meetings Mom,” always stopping in to say hello with Ryker when they’re in town. We’ve decided to make Ryker our official Corporate Meeting Mascot. It’s always nice for our HealthStar family to see the Swedberg family!

Heart full of love!

No one asks Julie to come to community events. They just put her on the schedule and tell her she’s coming! She’s made a name for herself in the community, and she and HealthStar are so proud of this! We’ve seen (and posted) photos of her spectacular booth setup at events; she really makes it look homey and comfortable. Julie doesn’t need much of an arm twist to help in the community – she gets involved because she loves it! She makes community events a priority for herself and her family because she wants to see the Cass Lake community thrive. Her energy and enthusiasm help get others going at events, which is why she is always invited back! The warmth and kindness that Julie brings with her to work is the same warmth and kindness that she pours into every event she attends.

Julie doesn’t save all of her love for community events, though. She also likes to know all about the people she works with, so that she can show us some love, too! At the recent Corporate meetings, Julie was spotted taking notes about everything, from Corporate updates down to each person’s personality type and conflict resolution style. “You never know when this kind of thing might come in handy,” she says.

Julie’s love for her community also translates to love for her Clients and staff. Julie is friendly and caring, and she expects her team to follow her example (which they do very well!). Call the Cass Lake office, and you’ll probably talk to Michelle Colliflower or Jean Bartell, two of the nicest and funniest ladies in Cass Lake! Karen rounds out the group with plenty of experience, wisdom, and patience. Julie puts a lot of love into this team, and it shows! This great group offers PCA, HMK, and skilled services in the Cass Lake area, and they are determined to show the love of their office to all of their Clients and field staff!

Julie, all wrapped up

Julie is like a pioneer woman, mixed with a kindergarten teacher, mixed with a ferocious lion – she has amazing kitchen skills, she loves to show her kind side, but when she needs to, she bares those teeth and gets things done! She represents HealthStar just the way we like it – leading with kindness and support, delicious with a touch of spice and a whole lot of love. Visit the HealthStar booth at the next Cass Lake health fair and find out what you’ve been missing!

And Julie – thanks for the jam, I’ve finished most of it and I’ll be patiently waiting for another shipment. 😊

Spotlight: Nilda Garcia, Sagrado Corazón

Nilda Garcia and Sagrado Corazón: HealthStar’s Spanish-Speaking Support Service

Spanish-speaking Clients of HealthStar are very familiar with Nilda Garcia. She is the warm and caring voice of the Sagrado Corazón (Sacred Heart) program for Latino Clients of HealthStar. For 10 years, Nilda has been putting her “special touch” on everything that she does, from event planning to office organization and troubleshooting IT problems. With her recent promotion to Program Manager of Sagrado Corazón, Nilda is ready for action with renewed energy and focus. Nilda, the HealthStar Spotlight is on you!

A little history

Nilda has been with HealthStar since 2008, when she started as an Assistant Program Coordinator in HealthStar’s basement suite on Bloomington and 21st. Then, in 2009, Nilda helped open the West St. Paul office – the original home of Sagrado Corazón. But don’t get too comfortable, Nilda! Just a year later, HealthStar moved from the location on 21st into another building on Franklin Ave in Minneapolis. The West St. Paul office merged into the new location as well.

Nilda made the Franklin office her new home as an Assistant Program Development Liaison. She worked in the community and continued as primary contact for Sagrado Corazón. During the next 2 years, Nilda helped HealthStar achieve Medicare certification and had a front-row seat for the beginning of HealthStar’s Mental Health initiative. In 2010, Nilda watched Corporate move from Maplewood to a new building in North St. Paul. Then, In 2017, the Franklin office moved to a new location in Inver Grove Heights. Once again, Nilda unpacked and organized a new space. This new location is beautiful, with big windows and lots of wild turkeys outside! It’s a great place to re-focus and re-energize. Throughout all these changes, Nilda’s positive attitude and sense of humor kept her office mates in good spirits!

 Nilda, how do you do it all?

So, what makes Nilda tick? How can she weather all these changes and still be a constant source of positive energy? A secret about Nilda – she has superpowers. Lots of them. I’ll tell you about some, but you must promise not to say that I told you. Nilda doesn’t like to be the center of attention and won’t want everyone talking about her special abilities.

Superpower #1

Nilda’s first superpower is that she is amazing with event planning. She loves to get people together and celebrate! Nilda’s smile and laugh bring light and joy to the group. She is a great cook and loves to try new foods. Nilda says that her favorite thing about HealthStar is the family atmosphere. Working here is like working at a family gathering, because you’re surrounded by happy people who care about each other. Nilda fondly remembers when a special Client celebrated her 100th birthday last year – with Nilda at the party, of course! Nilda especially loves planning events for Sagrado Corazón, because she gets to use one of her other superpowers – the Latina superpower!

Superpower #2

Nilda’s Latina superpower comes from her family in South Texas, on the border of Mexico. Nilda loves to celebrate her Latina roots with the Sagrado Corazón team. She is always willing to help teach a little Spanish on the side, which has been one of my personal favorite things about working with Nilda. She is a very lenient Spanish teacher, unlike Cristina Hernandez, Corporate and Twin Cities Skilled Admin – also a superpowered Latina, but much stricter in the Spanish-speaking department! A little-known fact is that Nilda is close friends with Cristina’s mother, Marisol. Get them together, and I can only imagine the cooking and laughing!

Superpower #3

The last superpower that I will reveal about Nilda is that she is a multi-talented and very organized superheroine. She processes payroll, troubleshoots technology issues, and answers phones in two languages (backing up the lovely and talented Barbara Edwards at IGH), all while drinking her French vanilla coffee and running around in her high heels. Nilda is a positive force at the Inver Grove office, keeping things fun and exciting for the team. She has a fabulous sense of humor and is not afraid to pull pranks to get everyone in a good mood. She once dressed up the CPR dummy and scared RN Sue Schaber by leaving it in the bathroom overnight. Boy, was Sue surprised when she came in early thinking she had the office to herself!

Nilda says that her greatest accomplishment at HealthStar is learning to walk in another person’s shoes. She appreciates learning with her team and is grateful for the opportunities that HealthStar offers for personal and professional growth. She knows that she has great things ahead with Sagrado Corazón, and is looking forward to putting renewed focus and energy into the program. We hope you’ll check out what Sagrado Corazón has to offer, and learn more about our awesome team!

24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!