24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!

 

How Will Your Role Change When Your Spouse Is Diagnosed With Alzheimer’s Disease?

Even if the news of the Alzheimer’s diagnosis for your spouse did not come as a complete surprise, the day you hear those words still feels like a hard kick in the stomach. As you both take some much needed time to try to get a grasp of this big change in your lives, your spouse may begin to feel a sense of loss or loneliness as a result of the diagnosis.

Immediately, with the words of the Alzheimer’s disease diagnosis, your role as spouse has changed significantly. You are now a daily caregiver too, and as your partner’s memory declines you may find yourself taking on some tasks, such as handling the taxes or financial matters or doing some household chores. Although you may not be the one with the disease, you will be living with it each day also. You may even notice a change in the emotional and physical intimacy you once shared as your partner’s cognitive abilities decline.

HealthStar Home Health is honored to be an official sponsor of a new film about Alzheimer’s titled His Neighbor Phil, which was filmed in the small community of Zumbrota, Minnesota. This film tells the story of Harvey, a man whose wife Mary has early onset Alzheimer’s disease. This touching film not only shows the effects of this disease on Mary, but also their entire family and the community they live in. Although the film deals with the honest realities of Alzheimer’s, it mainly focuses its attention on the tireless work of the caregivers and how their lives are also affected by this disease. Take a moment to watch this short video clip via Vimeo about the moving film His Neighbor Phil.

 

According to the Alzheimer’s Association there are some things you can do to help your partner. Ultimately, these ideas will also help you cope and get through these changes to your relationship:

  • Continue to participate in activities with your spouse
  • Find new activities you can do together
  • Attend local caregiver support groups
  • Discuss changes in your relationship with a professional or a clergy member

These ideas and others listed on the Alzheimer’s Association website will help you and other family members adjust to your new normal.

You may find yourself with so many new caregiving responsibilities that you neglect taking good care of yourself. One of the best things you can do for your partner is to stay physically and emotionally strong and avoid caregiver burnout. It can be overwhelming at times to take care of a loved one with Alzheimer’s, so keeping the stress under control is key and will help both of you. Remembering to see your doctor on a regular basis, stick to your exercise routine and eat healthy each day will greatly reduce stress levels and help to avoid caregiver burnout.

The Alzheimer’s Association lists 10 symptoms of caregiver stress including:

  • Denial
  • Sleeplessness
  • Anxiety
  • Lack of concentration
  • Depression
  • Health problems

As many as 70% of families are opting to care for their loved ones at home as long as possible while managing the various stages of dementia or Alzheimer’s disease. It will get overwhelming, so if you are experiencing these signs of stress or others on a regular basis, it is time to see your doctor.

Memory loss screenings are the first step of detection and treatment. HealthStar Home Health provided free memory screenings while at the 2015 Minnesota State Fair and we are thrilled to announce we provided over 3,200 free screenings to visitors at our booth in the HealthFair 11 building. That is more than 1,000 more than last year’s state fair screenings! HealthStar knows how important early detection is and we are committed to providing the resources families need. For additional information on dementias and caregiving, visit our website at www.healthstarhomehealth.net.

Listen to Daniel Roebuck, star of His Neighbor Phil, discuss more about Alzheimer’s disease and this important film.