Spotlight: Jayne Brinkman, Area Manager

Close your eyes, take a slow breath in, and think of the most relaxing place you can picture. Breathe out – is there a quiet trickle of water? Maybe there’s a soft carpet of moss, and speckled sunlight dancing through the forest canopy. Is there wildlife? Maybe a baby deer, gently nibbling on a fern? Or a soft baby duckling, waddling into the pond with his brothers.

"It will be fine!" - Jayne Brinkman

Wait a minute, is that a person in there? She’s so quiet, I almost didn’t notice. She’s even been talking this whole time, low and soothing and quiet. Something about “you got this, no worries.” She looks up and smiles, and I know everything will be taken care of.

Who is this magical embodiment of peace and calm? Why, it’s Jayne Brinkman, of course! She’s a great example of kindness, flexibility, and compassion, and a pretty darn good role model to follow. I know that I usually keep the spotlight to three special things about a person. If I can only tell you three things about Jayne, it might be painful for me. I will try, but I can tell you now, this will be a wandering 3-item path. Jayne Brinkman, the HealthStar Spotlight’s on you!

Empathy, much?

It’s no surprise that Jayne can represent the needs of our Clients and staff so well – she has been working in health care for 35 years. But the best thing I have learned in the process of writing this article is this: one of Jayne’s first jobs was in a factory, making cute and cuddly stuffed animals. In my head, this is what Jayne does every night in her sleep – sews adorable fluffy things to send out into the world when she wakes up. Jayne speaks with a velvety soft voice; never sharp, and only loud when it’s for fun. If we could see a physical form of the words that Jayne speaks, they would be literally soft and sweet, like powdered sugar pillows, covered in downy fluff.

Jayne feels for her audience, understanding where others are coming from and carefully choosing when to speak and when to let silence have a moment. In conflict, she soothes hurt feelings and reminds us that we’re all in this together. She is careful and considerate in decision making, weighing the options and thinking of all the people involved. She can energize the group, and she has her own spice that she brings to everything she does, but even when she’s energetic, she shares her energy in a comfortable way!

And Jayne can train!

Jayne has been sharing her empathy skills with HealthStar for just over 20-years, and has grown right along with this awesome HealthStar family! She is a 24ECC trainer and has been instrumental in development of the 24ECC program since its beginning. But wait, there’s more! Jayne has had a hand in just about every office, helping to train HealthStar staff far and wide. She helped train me, when I started here. She travels at the drop of a hat, to rescue whichever offices need her most. Jayne has a knack for bringing things down to a manageable level and making people feel welcome. She’s pretty much the Mary Poppins of HealthStar. And no matter what she gets asked to help with, she’s always…

Calm, party of 1

From the early days of New Mexico, to many years in Duluth, plus a few years in Wisconsin, then Fairmont… and, oh yeah, can we add Inver Grove Heights? Jayne is the ultimate HealthStar wanderer. Today, back on the home front, she manages 3 offices and one satellite in Minnesota. It’s common to receive a “where in the world is Jayne” email, detailing her plans for travel between Cloquet, Waite Park, Inver Grove Heights, and we can’t forget the super northern Nett Lake. She even has a Carmen SanDiego hat! But if she’s stressed about all the travel, she doesn’t let it show. She just spreads the calm from office to office, going with the flow on her journey!

In fact, over 10-years of working together, I have yet to see Jayne lose her cool or raise her voice in anger. Sometimes, I do hear her laugh a little loud or crack a joke, though! Through all of the changes at HealthStar, Jayne has been an oasis of calm, patience, and experience. We’ve seen successes and challenges, but never a negative peep from Jayne. She just says “time to put on the big girl panties,” and away we go! She never shies away from a challenge, and she is always there to help out. That’s probably why she get asked to do…

Other duties, to the MAX

The perfect blend of flexibility, responsibility, wisdom, and generosity have come together to create the Jayne Brinkman effect. Need help with a project? Jayne will magically show up and give you a hand. Struggling with your day? Oh, there’s Jayne to help figure out what’s going wrong. Have a weird question about how things are done at HealthStar? Jayne will help you figure things out. Starting a new venture? We all know that Tim has called on Jayne many a time to help get new things off the ground.

All in all, Jayne is a “let’s get this done” kind of gal. She’s resourceful, she’s great at gathering people together, and she knows how to direct focus toward the problem at hand. Maybe it comes from farming – she grew up on a dairy farm, and had to feed the cows, pigs, and chickens before and after school. The farm work ethic is clearly ingrained, and has followed Jayne to HealthStar, lucky for us!

No matter what the project, she’s ready to dig in. She truly does it all, from processing payroll to home visits. She’s even been a registered COTA in the past, but of course HealthStar administration won her back full-time. We just wouldn’t be the same without this Jayne Brinkman effect.

But what does she like to eat?

Gladys

Jayne is a “good eater” and says she will eat anything, but her favorite is macaroni and cheese. She also has very strong feelings for Cheetos, and a great sense of humor. Ask Jayne about Gladys, and you’ll hear a heart-wrenching story, from first love to a lifetime spent together, ending with Jayne’s sadness during Gladys’ final days. Luckily, Jayne emerged from the fire of loss and has, with time, begun to heal. Oh, did I mention, Gladys is Jayne’s old office chair? Shortly after Jayne was forced to replace Gladys, there was a mysterious “abduction” of a few choice chairs at Corporate, and a large jug of cheese balls was required to be paid for ransom. But I’m sure Jayne’s love of Cheetos had nothing to do with this crime spree…

So, what do we think of Jayne?

For Jayne’s 20-year HealthStar anniversary, we made her a scrapbook. Cristina Hernandez (and her wonderful and multi-talented mother, Marisol) created the most beautiful scrapbooking collection ever known to mankind. We all took surveys, we wrote powerful poetry, and we had a great time going through the memories that we all have of Jayne’s wild HealthStar adventures.

So what do we really think? Most people think that Jayne is the embodiment of Experience and Wisdom, followed by a tie between Calm/Peace and Joyfulness/Optimism. We love her Jayne-isms, which you have already seen peppered through this post. If Jayne were an animal, some people say she would be a mama bear, some say a work horse, and some said an owl. And we all think that she likes her coffee black and often!

But of course, my favorite question was, If Jayne were a food, which food would she be? Apparently, she would be pizza, cheese puffs, chicken noodle soup, cake, hotdish, mashed potatoes, sour patch kids, spicy meatballs, buffalo wings, caramel apple jelly, and salad. How can one person be so many different foods? Well, you’ll just have to contact our Cloquet, Waite Park, IGH, or Nett Lake office and request a meet and greet to find out for yourself!

Spotlight: Holly Eide, AZ/NM

It’s that time of year again. I sit at my desk, surrounded by white noise and plagued by static cling. My humidifier is straining to compete with the drying effect of my space heater, and I’m caught in the middle, coated in a thick layer of chap-stick and hand lotion, like an electrically-charged paper maché statue of myself. Yes, there are great things about winter. Sledding, holiday decorations, warm apple cider, and a cozy fire in the fireplace are all wonderful at times. But this is also the time of year when a few sneaky jealous thoughts might creep in toward Holly Eide, Area Manager of our HealthStar/Circle of Life Home Care offices to the south (WAY south) in Gallup, New Mexico and in Casa Grande, Arizona. Our Circle of Life Home Care snowbird manager is lucky to find herself in the land where weather-wise Northland retirees find gentler temperatures for their winter months.

Holly knows what the weather is like up north and down south. She started with HealthStar in MN in 2010, and then transplanted down to AZ in fall of 2016. This holiday season, as we celebrate Holly’s 8th year with HealthStar, we thought it would be a great time to learn a little bit more about her!

A little history

Holly has seen so many changes at HealthStar since she first started, and her background is as full of changes as her time with HealthStar has been. From court reporter, to stock market, to owner of an indoor park – which do you think gave Holly the most applicable experience for HealthStar? If you’ve guessed indoor park, you are correct! HealthStar is a lot like an indoor park some days, which is why we must remember to slow down in the corners and keep our chins tucked – we don’t want any bonked heads!

Holly Eide and Daniel Roebuck at the His Neighbor Phil premier party

After testing the waters in the billing department, Holly sprang into action mode when HealthStar needed a manager for its second Minneapolis office. From there, Holly made a bold and daring move to Arizona, where she is currently watching another new office take flight. She is our official HealthStar/AZ Circle of Life snow bird, although she is much younger than the traditional snow bird, and she rarely returns to the land of 10,000 lakes these days. Holly also watches over the Gallup Circle of Life office, so between those two warm states, she keeps plenty busy! Let’s find out more about what makes Holly tick – here are three things that I’d love to share about Holly. Holly, the HealthStar spotlight’s on you!

Sense of humor

Holly has been known to pull a prank now and then. Her signature move is the “gift of condiment” where she’ll sneak a salt or pepper shaker into your purse when you’re not looking. Really, I think she’s just being considerate – who couldn’t use a little extra spice? There’s less opportunity for these “gifts” with Holly several states south of Corporate, but she knows how to use the mail! Every package has a special item to give Corporate a laugh. Corporate knows how to use the mail, too – sometimes Holly gets a package full of glitter, or a box of 500 stress balls when things get really tough.

Holly Eide presenting Normal Aging vs. Dementia

Holly has been around long enough to have a bunch of tales to tell about “the old days” at HealthStar – if you ask her, you’re sure to have a chuckle! Ask her about the “just fired” car wrapped in saran wrap, or the Motel 8 ice bucket shipped lovingly to Katie Wagner at Corporate. She can tell you about the HealthStar Harlem Shake, ripped pants, eating doughnuts off strings, and the great 24ECC glitterbomb of 2017. Together, we took the Corporate office by storm during the office Olympics in 2012, and we witnessed the yoga planking craze later that year. Even from afar, Holly continues to make things a little lighter in our offices, helping us remember not to take things too seriously, and giving us plenty of memories to smile about.

Positivity

Ever need someone to help you look at the bright side of things when you’re feeling down? Holly is the one for the job! She sees the best in people and isn’t afraid to say it. Her optimism is contagious and helps to keep everyone around her moving! Holly doesn’t get bogged down when things are frustrating – she keeps on pushing toward the goal and has the vision of success in mind. Determination is key for Holly! Knowing it will be tough just makes her drive even harder for success. Competitive? You bet, but it’s all for a good cause. Well, I suppose for fun, too. Can’t forget about fun.

Holly Eide, Connie Stone, and Shannon Mackenzie at the MN State Fair one year later after discovering a lemon-sized brain tumor

One of the highlights that Holly has had with HealthStar was the time she spent working on HealthStar’s MN State Fair memory screenings. It was a huge undertaking, planning a booth and getting everything in place to complete memory screenings there. But Holly’s determination, and her belief in the project, got the team on board. The high point of the screenings was in 2016, with a very special visit from a woman who had failed a screen in 2015. It turned out that she had a lemon-sized brain tumor! Luckily, after the failed screen, she was instructed to see her doctor and followed through on that advice! Holly is still driven by this story today – she knows that this is the difference HealthStar can make in the lives of those we touch.

A Rolling Stone

If there’s one absolute truth I have learned about Holly over these years, it is that she Never. Stops. Moving. She is a true rolling stone, and she has gathered no moss. She thrives in an ever-changing environment, and she doesn’t back down from a challenge. Remember all the twists and turns from her business-life? Well, she doesn’t just take those corners at work – she’s also a wild and crazy careening force in her home life. She’s got 2 kiddos, both busy in sports (ask her about her hockey daughter and the Olympics!). At 34, she decided to take up BMX biking. She once competed in a bodybuilding event with her husband (remember the tan?).

What will Holly do next?

After 8 years of wild and crazy HealthStar adventures, Holly is still going strong in Arizona. During the winter months, she gets to watch the great migration of the northern SnowBird! How many retirees spend winter in Arizona each year? Thousands, and Holly wants to know how HealthStar can help! A busy Holly is a happy Holly, so let her know what she can do for your better health if you’re visiting the southern states during these cold winter months. You might just inspire the next great Holly Eide adventure!