Spotlight: Katie Wagner, Finance Operations Manager

We all know that person. She’s the one you ask when you want to know the truth, the whole truth, and nothing but the truth – nothing buttered up; no flowers or rainbows. Just tell it like it is. It’s a rare talent, and Katie Wagner, Finance Operations Manager, has it in spades.

She’s not afraid to give her honest opinion, loudly and with feeling. But she’s also got a soft side, and she lets that side come out while she’s around her two kiddos at home. Don’t expect too much of the soft side to show up at work – Billing and Finance don’t allow a lot of touchy-feely stuff. But if you get her talking about Client care, you’ll know that soft part is still all melty and gooey in there, driving Katie to find the best possible coverage for each Client. Get ready for some extra special “insider info,” because Katie Wagner, the HealthStar Spotlight’s on you!

Big sister, Little sister

Katie has younger siblings as well as older siblings, which makes her the perfect combination of “little sister, big sister.” She grew up with 7 people in the house – both parents, plus four siblings. Talk about sharing! As the “big sister,” Katie knows how to take charge, but she also knows how to take a “little sister beating” in the form of being picked on by the other office “family.” Not that we would ever pick on employees, right Tim Lively?

Katie also has plenty of health care experience, which helps her to put herself in your shoes, whether you’re a caregiver, Client, or family member. She started out in PCA service and Assisted Living, and then worked her way up through the ranks to Office Manager at another home care agency before coming to HealthStar in 2013.

For me, home is where you can be yourself… there are no judgments, you can make up your own rules, you can have things the way you want them, and it’s not dictated by someone else… That’s the best part about home care; it gives people the option to be themselves, comfortably.

Katie Wagner

Katie can be the strong source of advice, and she can also sometimes be the one who needs a little TLC. For example, when we’re not sure of a Client’s coverage, Katie is always the first person in line to help figure things out. But when we have big hairy scary issues with a certain software which we won’t mention by name, Katie might need a little help peeling herself off the ceiling. No matter whether she’s in little sister or big sister mode, Katie is a fun part of the HealthStar family!

Competition, much?

If you really want Katie to shine, just tell her that it can’t be done, or that she’ll never find the answer. It’s not always obvious, but Katie is a fierce competitor. Katie wants her work to be the best – a great example of a job well done. She’s not just here to work, she’s here to shine, and she expects the same from her team.

Tell Katie that no one can get through to that insurance payor, and she’ll have a rep on the line before you can turn around. Tell her that we can’t figure something out, and she’ll call together a committee to get you an answer lickety-split. Give her an hour to get the job done, and she’ll have it back to you, finished, in 15-minutes. Apparently, she even has a long-running badmitton game with her brother, who lives in Arizona. They just start up again with the previous score every time they’re together. (and, yes, Katie is winning.) The only thing that Katie doesn’t compete on is food – she’s kind of a plain-Jane. But if there was a competition on who could eat the most Cheese Pizza, Katie would… at least show up.

Tenacity? YEAH, she has it!

The best part of the deal is that HealthStar’s Clients get the benefit of Katie’s drive to be great. She fights tooth and nail to get every allowed service covered. She is an insurance knight, fighting for those who don’t have so many years of billing experience to fight for themselves. Boy, does it feel good to have an advocate like this on your side when you are looking for service coverage! And for HealthStar, to have someone who knows the ins and outs is amazing, especially when researching and launching a new service line like we just did with ICLS!

As someone who has also “fought the good fight” in insurance billing, I can say from experience, it is very difficult to navigate benefits coverage if you’re not sure what you’re looking for. And with more than 16-years of home care experience, Katie knows what she’s looking for! There are some things that you can only learn from dealing with insurance coverage day in and day out. It’s amazing that Katie’s skill set and years of experience are available to our HealthStar Client base!

Laughter is the best… everything!

My personal favorite thing about Katie is her sense of humor. I had to choose this, because she is such a plain eater. I’m a very food-motivated person, so it is hard for me to write about someone who doesn’t really love the same variety of foods that I do. But that’s a me problem, and this is supposed to be about Katie… so, sense of humor it is!

Katie loves to laugh, and I love it when she laughs loud. She has a great “throw your head back” laugh. And she loves sarcasm, which is fabulous because many of us at Corporate are extremely sarcastic. But the absolute best thing about Katie is that Tim Lively can pick on her in just about any situation. She makes it so easy to tease her, it’s almost as easy as picking on Susan Mocchi for being small (and let me tell you, from experience, that is very easy to do. Like, any time someone brings a child’s hand-me-down clothes around, you say “Hey, that would fit Susan.” Or when you need someone to help put on your fine jewelry, it’s like, “Susan, can you do this with your tiny hands?” So, yeah, pretty easy.)

Wait, a fun meeting?

My favorite meetings are the ones where Katie, Tim, Susan and I are all involved. It’s really more of a roast than a meeting; Tim and I just take turns tossing one-liners around, and Katie and Susan look at each other like, “when can we file a complaint?” But they also both know how much we love them, so everybody comes out feeling great in the end. Or, at least, we haven’t gotten the complaint paperwork yet.

How can someone who has such a serious Billing and Finance job also have such a great sense of humor? I think it might be genetic. Katie has an awesome picture of her dad on her desk, and he has the BIGGEST smile I’ve ever seen. I’m pretty sure that his attitude and legacy have a lot to do with Katie’s own big smile. So, if you’re ever in North St. Paul, stop in and ask for a meeting with Katie, Tim, Beth and Susan. Bring some popcorn and put your feet up for a while – you won’t be disappointed.

If Katie helps everyone, then who helps Katie?

OK, so this spotlight also has an extra bonus item. Katie is a great biller in her own right, but she has a really awesome team. I couldn’t do this spotlight without mentioning the rest of the Billing/Finance staff. Greg Klinger and Leela Vang are the quiet strength to Katie’s thunder. They are both amazingly hard workers who want to get things done right. I sometimes realize that I’ve gone all day without talking to Leela or Greg, and I feel a little guilty and sad… But it’s not because I don’t love them – it’s because they are so focused on their tasks, and they very rarely need outside help to complete their responsibilities. After all, as much as it might feel like family, we are all here for work. Good thing you were sitting down for that, right?

Besides Billing staff, though, Katie also supervises payroll SuperWoman Jane Bauer, aka Sneezy MacSneezerson. Yes, that’s right, between Jane’s high number of rapid-fire “is she sniffing out of the pepper jar in there” sneezes, and Greg’s booming, large-breed dog-barking impersonation sneezes, the rest of us are mice among men in the sneeze department. So, not only does Katie have the most Corporate Office staff in her department, she also has the most Corporate Office sneezes reporting to her, by a large margin.

Work hard, play hard (then work hard some more)

The best thing is, Leela, Jane, and Greg also each have their own great sense of humor. So basically, the whole Billing/Finance/Payroll team is a barrel of sneezes and laughs. (ok, it’s not as gross as it sounds.) But at the end of the day, the most important thing about Billing is perseverance, and you know by now that Katie has this in spades. She doesn’t give up, which is a win for HealthStar and our Clients.

Got questions about insurance coverage for yourself or a loved one? Give us a call and see what Katie and our Billing/Finance team can do for you. Just don’t forget your sense of humor; you’re going to need it.

Independence – what does it mean to you?

This month, the US celebrates its independence as a nation. But when do you celebrate your independence as an individual? We all have different levels of independence, whether we look at physical, mental, emotional, financial, or age-related dependencies. But there’s no special day to celebrate our own personal successes in independence! Why not? We should all be celebrating the things that we can do on our own!

I remember the first time I was able to take my mom and dad out to dinner with money that I had earned. That feeling of accomplishment sticks with me today, although maybe it’s not so fun to pay the bill these days! I also feel grateful for all the things that I can do on my own every day, like getting out of the house or driving myself around where I need to go. Working in home care has shown me that health and independence are too important to take for granted!

Celebrate small victories!

We’ve all had various successes, from small to monumental; moments when we gain the strength and the ability to take care of things on our own. Some things come easy, but sometimes we really put a lot of work in before we really feel that independence! The good thing is that all that hard work makes the accomplishment feel So. Much. Greater!

One tip that we’ve discussed before comes from Nissa Fougner, director of Rehab Therapies. She reminds us that it’s important to celebrate the small victories, so that you can see the progress as it’s being achieved. When you are able to recognize those small steps that you’ve cleared on your way to the big hurdles, it gives you more energy to keep going toward the end goal!

New service, same team!

At HealthStar, we believe that this great feeling of accomplishment should be experienced by everyone! We’re excited to help our Clients achieve independence in whatever form makes the most sense for their unique goals. This is why HealthStar is expanding into a new line of service, designed to improve and foster independence for those we serve. We’re pleased to announce HealthStar’s new ICLS initiative (short for Individual Community Living Supports)! Adding ICLS service to HealthStar’s service offerings provides a new opportunity to help our Clients achieve greater independence in their own lives.

Adding ICLS still means working with the same great office staff that our Clients already know and love. We’re lucky to have such an amazing team – they are all excited to add this new tool to our home care toolbelt! We think the new ICLS initiative makes HealthStar one service stronger in the fight for our Clients’ independence. Whether we’re helping with mobility, rehabilitation, home safety, or just providing basic homemaking services, we want our Clients to learn and grow with us!

How can we help you with your independence goals?

Take a look at all of the various support services that HealthStar has to offer – maybe we’re a fit for you or for a family member who needs a little extra help gaining greater independence. The best part is, that when you invite HealthStar into your care circle, you also get our billing team and all of the services that we can cover for you! Our awesome billing department is great at digging into the specifics of what your insurance will cover. Insurance can be very confusing, but with a few experts on your side, you can be sure you’re getting the most out of your insurance coverage. Give us the chance, and we’ll be thrilled to discuss your situation – we’d love to work with you toward a more independent future!

Spotlight: Jayne Brinkman, Area Manager

Close your eyes, take a slow breath in, and think of the most relaxing place you can picture. Breathe out – is there a quiet trickle of water? Maybe there’s a soft carpet of moss, and speckled sunlight dancing through the forest canopy. Is there wildlife? Maybe a baby deer, gently nibbling on a fern? Or a soft baby duckling, waddling into the pond with his brothers.

"It will be fine!" - Jayne Brinkman

Wait a minute, is that a person in there? She’s so quiet, I almost didn’t notice. She’s even been talking this whole time, low and soothing and quiet. Something about “you got this, no worries.” She looks up and smiles, and I know everything will be taken care of.

Who is this magical embodiment of peace and calm? Why, it’s Jayne Brinkman, of course! She’s a great example of kindness, flexibility, and compassion, and a pretty darn good role model to follow. I know that I usually keep the spotlight to three special things about a person. If I can only tell you three things about Jayne, it might be painful for me. I will try, but I can tell you now, this will be a wandering 3-item path. Jayne Brinkman, the HealthStar Spotlight’s on you!

Empathy, much?

It’s no surprise that Jayne can represent the needs of our Clients and staff so well – she has been working in health care for 35 years. But the best thing I have learned in the process of writing this article is this: one of Jayne’s first jobs was in a factory, making cute and cuddly stuffed animals. In my head, this is what Jayne does every night in her sleep – sews adorable fluffy things to send out into the world when she wakes up. Jayne speaks with a velvety soft voice; never sharp, and only loud when it’s for fun. If we could see a physical form of the words that Jayne speaks, they would be literally soft and sweet, like powdered sugar pillows, covered in downy fluff.

Jayne feels for her audience, understanding where others are coming from and carefully choosing when to speak and when to let silence have a moment. In conflict, she soothes hurt feelings and reminds us that we’re all in this together. She is careful and considerate in decision making, weighing the options and thinking of all the people involved. She can energize the group, and she has her own spice that she brings to everything she does, but even when she’s energetic, she shares her energy in a comfortable way!

And Jayne can train!

Jayne has been sharing her empathy skills with HealthStar for just over 20-years, and has grown right along with this awesome HealthStar family! She is a 24ECC trainer and has been instrumental in development of the 24ECC program since its beginning. But wait, there’s more! Jayne has had a hand in just about every office, helping to train HealthStar staff far and wide. She helped train me, when I started here. She travels at the drop of a hat, to rescue whichever offices need her most. Jayne has a knack for bringing things down to a manageable level and making people feel welcome. She’s pretty much the Mary Poppins of HealthStar. And no matter what she gets asked to help with, she’s always…

Calm, party of 1

From the early days of New Mexico, to many years in Duluth, plus a few years in Wisconsin, then Fairmont… and, oh yeah, can we add Inver Grove Heights? Jayne is the ultimate HealthStar wanderer. Today, back on the home front, she manages 3 offices and one satellite in Minnesota. It’s common to receive a “where in the world is Jayne” email, detailing her plans for travel between Cloquet, Waite Park, Inver Grove Heights, and we can’t forget the super northern Nett Lake. She even has a Carmen SanDiego hat! But if she’s stressed about all the travel, she doesn’t let it show. She just spreads the calm from office to office, going with the flow on her journey!

In fact, over 10-years of working together, I have yet to see Jayne lose her cool or raise her voice in anger. Sometimes, I do hear her laugh a little loud or crack a joke, though! Through all of the changes at HealthStar, Jayne has been an oasis of calm, patience, and experience. We’ve seen successes and challenges, but never a negative peep from Jayne. She just says “time to put on the big girl panties,” and away we go! She never shies away from a challenge, and she is always there to help out. That’s probably why she get asked to do…

Other duties, to the MAX

The perfect blend of flexibility, responsibility, wisdom, and generosity have come together to create the Jayne Brinkman effect. Need help with a project? Jayne will magically show up and give you a hand. Struggling with your day? Oh, there’s Jayne to help figure out what’s going wrong. Have a weird question about how things are done at HealthStar? Jayne will help you figure things out. Starting a new venture? We all know that Tim has called on Jayne many a time to help get new things off the ground.

All in all, Jayne is a “let’s get this done” kind of gal. She’s resourceful, she’s great at gathering people together, and she knows how to direct focus toward the problem at hand. Maybe it comes from farming – she grew up on a dairy farm, and had to feed the cows, pigs, and chickens before and after school. The farm work ethic is clearly ingrained, and has followed Jayne to HealthStar, lucky for us!

No matter what the project, she’s ready to dig in. She truly does it all, from processing payroll to home visits. She’s even been a registered COTA in the past, but of course HealthStar administration won her back full-time. We just wouldn’t be the same without this Jayne Brinkman effect.

But what does she like to eat?

Gladys

Jayne is a “good eater” and says she will eat anything, but her favorite is macaroni and cheese. She also has very strong feelings for Cheetos, and a great sense of humor. Ask Jayne about Gladys, and you’ll hear a heart-wrenching story, from first love to a lifetime spent together, ending with Jayne’s sadness during Gladys’ final days. Luckily, Jayne emerged from the fire of loss and has, with time, begun to heal. Oh, did I mention, Gladys is Jayne’s old office chair? Shortly after Jayne was forced to replace Gladys, there was a mysterious “abduction” of a few choice chairs at Corporate, and a large jug of cheese balls was required to be paid for ransom. But I’m sure Jayne’s love of Cheetos had nothing to do with this crime spree…

So, what do we think of Jayne?

For Jayne’s 20-year HealthStar anniversary, we made her a scrapbook. Cristina Hernandez (and her wonderful and multi-talented mother, Marisol) created the most beautiful scrapbooking collection ever known to mankind. We all took surveys, we wrote powerful poetry, and we had a great time going through the memories that we all have of Jayne’s wild HealthStar adventures.

So what do we really think? Most people think that Jayne is the embodiment of Experience and Wisdom, followed by a tie between Calm/Peace and Joyfulness/Optimism. We love her Jayne-isms, which you have already seen peppered through this post. If Jayne were an animal, some people say she would be a mama bear, some say a work horse, and some said an owl. And we all think that she likes her coffee black and often!

But of course, my favorite question was, If Jayne were a food, which food would she be? Apparently, she would be pizza, cheese puffs, chicken noodle soup, cake, hotdish, mashed potatoes, sour patch kids, spicy meatballs, buffalo wings, caramel apple jelly, and salad. How can one person be so many different foods? Well, you’ll just have to contact our Cloquet, Waite Park, IGH, or Nett Lake office and request a meet and greet to find out for yourself!

Love and Charity – 24ECCs in action! HS + Safe Haven = ❤

During the month of May, HealthStar is focusing on the 24ECC’s of Love and Charity. Each office is partnering with a community agency to help support a good cause. Corporate and the Twin Cities Skilled office, for example, are working with an agency called Safe Haven Foster Shoppe. Safe Haven holds a unique mission of providing basic items to newly placed foster kids.

Safe Haven Mission: We want no child to enter foster care empty-handed.

Kids placed with foster families often have no belongings, other than the clothes they are wearing on placement. Safe Haven puts together bags of essentials (like toothpaste, toothbrushes, socks, or pajamas), with a goal of providing newly placed foster kids with a special bag within 24-hours of placement. HealthStar Home Health Corporate and Twin Cities Skilled hope to provide 4 completed bags to Safe Haven; two for girls and two for boys.

Found your heartstrings?

Hearing Safe Haven’s mission gave me chills. Kids in foster care need a little extra love, and what an amazing difference when there’s something special waiting at their new home. It’s a small thing, but to a kid going through this transition, this bag of items is something stable, personal, and all his/her own. If you’re in the twin cities metro area, please consider supporting Safe Haven with a donation. Drop items off at HealthStar’s Corporate and Twin Cities Skilled office during our drive, or contact and support Safe Haven directly at any time. Your support goes to a great cause!

Here’s a list of what goes into the various bags that Safe Haven creates. Providing these basic essential items on placement is a great way to support foster families and foster kids both at the same time! When you choose to donate financially or donate items, you can play an important part in Safe Haven’s mission and vision.

HealthStar has a big heart!

Thanks to Tim Lively, HealthStar owner, for generously supporting this effort. We are lucky to work at a company that supports staff in setting up a drive like this. And it’s also great that HealthStar financially participates in the donations set up by each office!

This is just one activity for these two combined offices, but all of HealthStar gets to join in on every 24ECC project! That’s ten more offices for Love and Charity. Don’t forget to check back and see all of the great Love and Charity activities from our other offices! I can’t wait to hear about them all, myself!

Want to know more about working at a supportive and caring company? Check out open positions, and learn more about HealthStar’s mission and vision!

Thank All The Nurses!

It’s National Nurses Week beginning today, May 6th, and ending Sunday, May 12th. It’s true – we can’t fit all of our national appreciation into a single day, so we have to spend a whole week appreciating. Because nurses are amazing. And we know HealthStar nurses are extra special, because they have the HealthStar family to back them up!

Nurses, like folks in any other profession, come in all shapes, sizes, colors, and personality types. There are gentle nurses, there are “down to business” nurses, there are kind and caring nurses, there are spiritual and not-so-spiritual nurses. There are some nurses who like wound care, some who like paperwork and regulations, and some who like becoming a part of the patient’s direct support group. The great thing is, all of these nurses have something in common – a drive to heal others, in one way or another.

At HealthStar, we know that we need all of these different types of nurses to help us provide the best possible patient care. And so this week, we’ll make an extra effort to show appreciation to all of these types of nurses for the many ways they touch our lives and the lives of our HealthStar Clients!

Put ‘er there!

To all of our HealthStar nurses – I can’t come out and high-five each of you, but I can send you this:

Image result for virtual high-five

Thank you to our HealthStar nurses!

“As a nurse, we have the opportunity to heal the heart, mind, soul and body of our patients, their families and ourselves. They may forget your name, but they will never forget how you made them feel.”

Maya Angelou

Without our nursing staff, we would be lost as an agency! HealthStar is lucky to have each of you putting your special kind of care into all that you do. Thank you to all of our HealthStar nurses for your service, your compassion, and your dedication to patient care!

Interested in learning how you can become a member of the HealthStar family? Check out our careers page to learn about what positions we have open in your area. Just think, the next spotlight post could be about you!

Better Health through Kindness

To me, May is a reminder of kindness. My favorite part of May has always been “May Day,” celebrated on May 1st. To celebrate, my family would create a little basket of goodies for each of our neighbors. Then, the fun: ding the neighbor’s doorbell, leave the basket, and RUN. This always felt amazing! Not only was I doing something fun with my mom and my sister, I also loved to imagine my surprised neighbors, overjoyed by finding a surprise of flowers, fruit, or cookies in a lovely basket on their doorstep. (I’m sure they knew it was us, but it felt like such a secret to me as a kid.)

To this day, I get excited about May Day, because it represents something wholesome, kind, and caring. I’m no Martha Stewart, but I still yearn for those happy little things that make my heart feel full to bursting, and this memory is one of those things.

As it turns out, that “heart full of joy” feeling you get from kind and generous activities does more than just make you happy – it’s also great for your health! (I’m sure you knew I’d get around to this eventually.) Check out these benefits of sharing a bit of kindness, and stick around for a few simple ideas to spread the warm, fuzzy feelings around! At the end of this post, you’ll also find a bunch of links that support the positive impact a little kindness can have on your health and well-being.

A kind heart is a healthy heart!

Studies have shown that when we complete an act of kindness, we receive a boost in the hormone Oxytocin. According to Dr. David Hamilton, “Oxytocin causes the release of a chemical called nitric oxide in blood vessels, which dilates (expands) the blood vessels. This reduces blood pressure and therefore oxytocin is known as a ‘cardioprotective’ hormone because it protects the heart (by lowering blood pressure).”

Is it enough of a reduction to negate the extra salt in my diet? Well, I’m no doctor, but I am an expert in wishful thinking. Maybe if I share those French fries, the kindness boost might just evaporate some of the “bad stuff” about the fries themselves. Plus, by sharing, I’m only eating half as many as I would have if I’d been selfish. That’s a win, win situation!


Constant kindness can accomplish much. As the sun makes ice melt, kindness causes misunderstanding, mistrust, and hostility to evaporate.

Albert Schweitzer

Oxytocin has also been called a “love hormone” because it is produced by nursing moms and helps them bond (and fall absolutely in love) with their new babies. It shouldn’t surprise us, then, that this same hormone helps us bond with others in social situations as well! It can help reduce anxiety and keep depression at bay. When you couple this benefit with the next, the cumulative effect is a great mood boost!

More endorphins? Yes, please!

Acts of kindness can also repay you in the form of serotonin release and endorphin production. Most of us have heard that serotonin “makes you feel good.” It is commonly believed that low serotonin levels can lead to depression, anxiety disorder, and other mood disorders. On the flip side, a little boost in serotonin supports feelings of happiness and enhances the “good mood” feeling.

Add the endorphin release, and you’ve really got a good thing going! Endorphins increase the feeling of well-being, help relieve stress, and even decrease pain in a similar way to opioid drugs, but without any of those nasty side-effects! Together, the increases in oxytocin, serotonin, and endorphins create an unstoppable mood-and-body-boosting trio. The kindness effect combats everything from depression and anxiety to aches and pains. Speaking of aches and pains, that brings us to…

What about inflammation?

Chronic inflammation is of great interest to researchers as a potential underlying contributor to many illnesses. According to this study, “Regularly engaging in volunteering has a special way of getting ‘under the skin,’ resulting in what appears as a younger biological profile for inflammation.” Volunteering gave a greater health benefit, in terms of reduced overall inflammation, than other types of “productive activity,” possibly because of the health boost received based on the generosity and kindness involved in the act of volunteering.

Reducing inflammation may help the body avoid many kinds of health issues, including Alzheimer’s disease, congestive heart failure, heart attack, stroke, obesity, cancer – and these are just the big names. Everyday ailments like joint pain and arthritis can also seem lighter after an act of kindness. If we thought of kindness as medicine, how much more of it could we create?

Wow, kindness is strong stuff!

But wait – there’s more! In addition to all the benefits we’ve already discussed, let me throw in one more tidbit. This one is my favorite. Kindness begets kindness. It’s the ripple effect – an act of kindness can spread from one person to many, and it happens with so little effort!

Put kindness in action:

Maybe you buy a coffee for the guy behind you in the drive-through today. The person working the window gets to be a part of your kindness, which benefits him or her. The guy getting the free coffee doesn’t know you to thank you, so hopefully he’ll pass on the kindness to another stranger, or maybe even two. Each of those people, in turn, commit their own acts of kindness, spreading your single act to a positive health impact on a whole bunch of people, all for the cost of a single cup of coffee.


I like to pay for the coffee of the other folks behind me in line. It typically costs me less than $10, and makes the other people feel good, but more importantly, it makes me feel so good, and random acts of kindness change the world one person at a time.

Robert Kraft

It’s easy for me to see the benefit of a single act, but really, who does only one kind thing in a day? How many kindnesses can you spread around today? If we all take a few minutes to plan something generous and selfless, just imagine the impact we can have! Here are some ideas to get you started:

Our first day being kind

Everyone is new at something, some time. The good news is, it doesn’t take long to get the hang of dishing out kindness. A smile at a stranger, a compliment or a helping hand – these are all free. Here’s one of my secrets, and I don’t mind sharing it with you: lots of times, when I see someone is having a tough day, I will go out of my way to find something nice to say about that person.

Look at what he or she is wearing, the hairstyle or the accessories. There’s always something that took a little extra time to do, or something that maybe he’s insecure about or she wasn’t so sure if she could pull off that day. What if you’re the one to say “hey, I really like your scarf, where did you get it?” or “you look great today, what did you do differently?” Such a simple thing can really go a long way to making someone feel noticed.

A few more freebies

Donate your unwanted stuff to a women’s shelter or volunteer for an outreach organization in your area. These are fabulous causes, and of course, you’ll get the health benefit from the act of generosity. Help load someone’s groceries, open the door for a stranger, or help your neighbor with yard work if you happen to be outside at the same time.

And, of course, there’s that “pay for the guy behind me” trick in the drive-through. It’s a game of chance – he or she might be buying for the whole office! It sure does feel good though, when you can surprise someone with a free order; even though you don’t see the reaction, you know what you’d feel like if it happened to you!

We’re not done yet!

I’m lucky to work at HealthStar, because we have whole offices full of kindness. There is something to be said for working with people who truly care about people. I feel it every day, surrounded by nurses and support staff who would drop everything to help a person in need. But even for those who find it easy to spread kindness, a reminder might be needed. It’s easy to get wrapped up in our own little world sometimes! Here are some of my favorite workplace examples of sharing kindness – maybe you can start small in your office today!

Share your lunch with someone who doesn’t have much that day – I know I’ve been on both the giving and receiving end of this one, and both are amazing. Give a few minutes of your time to a co-worker who needs a listening ear. Leave a “love note” to tell your co-workers what you admire most about them. Bring a treat to share, or if you’re on a health kick, bring some fruit or veggies and hummus. Recognize the contribution of a team member, or just send a little email to tell someone you’re thinking of her. And don’t forget the May Day basket – I’d love to see this tradition revitalized, in or out of the office setting!

Go forth and be kind!

I challenge you to come up with your own creative ways to spread kindness, and I promise you’ll enjoy these wonderful benefits to your own health and wellness in return. I think this is nature’s way of telling us that this is how we should be doing things – give to someone else, and in return, you get something that maybe even money can’t buy. A heart full of joy, and a body full of health!

And as always, contact HealthStar if you’re looking for staff who know how to put kindness into action to help you reach your health and wellness goals!

Please check out these links for more information:

Understanding Inflammation

The Science of Kindness

6 Science-Backed Ways Being Kind is Good for Your Health

How Sharing Kindness Can Make You Healthier, Happier

Why Random Acts of Kindness Matter

A Little Love for Admin Day!

HealthStar has plenty of administrative staff to thank today, in honor of Administrative Professionals Day! If it weren’t for our Admin staff, we’d all be curled up in a ball, crying, and wondering what we’re supposed to do next.

To say a very special thank you to each of our Admin staff, in varying departments, with all of their different titles and hats, I thought do a little mini-spotlight for each Admin! There are so many of you, and only one of me, so forgive me if they are quite brief. HealthStar Admin staff – the spotlight’s on you!

Here comes the thank-you train

Special thanks to Jill in Bemidji, for her positivity and for her super MacGyver door-unlocking skills… not that she’d ever need to use those skills at work, because no one would EVER lock the door by accident…

Thanks to Theresa in Gallup for 11 years of amazing attitude and fun, but when you have to work hard, boy does the office get scared!

Jean in Cass Lake – thank you for being so friendly and kind, for always chatting with me a bit, and on behalf of the Cass Lake office, thanks for keeping things neat and tidy!

The trouble with doing something right the first time is that nobody appreciates how difficult it was.

Walter West

Thank you to Jane at Corporate for the obvious, of course – watering the plants, and keeping us up-to-date on the ancestry of her family! (and also thanks for being amazing at payroll, can’t forget that minor detail)

Thanks to Stephanie in Ogema for being a fun, new team member, even though you don’t like post-its. Can’t wait to hear more about the gardening and animal rescue!

Laura in Bemidji, your love of post-its might cause friction with Stephanie, but we can’t see it from Corporate so we will pretend it isn’t happening. Thanks for your amazing empathy, and for having the best phone voice at HealthStar.

Barbara in Inver Grove, your character shines through the phone with the power of a lightsaber. Thanks for always helping out, and for having a fabulous sense of humor!

Accomplishing the impossible means only the boss will add it to your regular duties.

Doug Larson

Thanks to Kaely in Arizona, who sings to the office and calms everyone with wonderful candles. We appreciate you keeping Holly in check!

Thank you to Kristen from Bemidji to Cass – we sure do appreciate your chameleon skills going from office to office and helping out where you are needed most!

Cristina, our Metro then Corporate then IGH transplant – we miss you at Corporate! Thank you for being outspoken and funny, for lightening the mood, and for keeping us organized!

Jekeia in Mental Health, thank you for always being willing to help out with equipment going one way or another! You have a way with putting a smile on everyone’s face, which helps everyone stay positive on those dark and dreary days!


No one is more cherished in this world than someone who lightens the burden of another. Thank you.

Joseph Addison

Corporate would not be the same without Greg, our resident pizza delivery man. Thank you for being willing to carb out with us (and for making me feel less bad about my life choices)!

Thank you to Rachel in Gallup, first caregiver, now office staff. Everyone in the office is really enjoying your enthusiasm on the team! Thank you for jumping right in and being willing to learn!

Joanne, our Corporate “Betty Crocker,” thank you for the thoughtful treats, for your positivity, and for keeping our meetings lively!

Diane in Arizona – sounds like you are the “Betty Crocker” of the Arizona crew! Thank you for the treats that you share, and for your willingness to fill in as needed in the field!

Feeling gratitude and not expressing it is like wrapping a present and not giving it.

William Arthur Ward

Thank you to Denise in Cloquet for being so patient with our help desk! Thank you for sharing your wisdom, and for helping Amy, we know she is so glad to have you there!

Maria at Corporate – I’m not exactly sure if you really count as an admin because you also have reports, but your biggest thank you from what I’ve seen is for your flexibility and patience with us as we figure out just exactly what we are doing around here!

Kelsey in Waite Park – thank you for being new with Neal, so that he is not alone! Thank you for your positivity and compassion!

Thank you to Leela at Corporate for being super easygoing and calm about everything. You’ve got a great laugh and we love when we sneak it out during meetings!

Thanks for being you!

To all of our admin staff – THANK YOU for being you, we are so lucky to have such an amazing team! If I have committed a mortal sin and forgotten someone, please accept my apologies! HealthStar truly appreciates each and every one of you; you’re our backbone and we are so grateful for the support that you provide!

The greatest sign of how much you are all loved is this: when I sent out a request for feedback, so that I could write this post about our admin staff, I got something from just about every office within a day. That’s totally unheard of, so I know how much you all mean to your offices. Every single office jumped at the chance to send amazing and wonderful information about each and every admin employee. It has been fun to learn a little more about each of you, and I hope that I’ve done the offices justice in my “thank you” duties!

Spotlight: Jessica Downs, Clinical Operations

HealthStar’s Corporate team is a very diverse mix of all walks of life. Today, we are nurses (like Jessica), medical billers, and office support staff. But many winding paths have converged to bring this team together. With history in auto maintenance, real estate, finance, marketing, teaching, and even some folks who moved to the continental US from abroad, we really keep things interesting!

We are all problem solvers in one way or another, but the thing that really brings us together is our love of caring for others. We may not be direct, hands-on care staff, but we show our helping hands in other ways. There are lots of treats and shared meals, plenty of “feelings Friday” discussions where we show our support for each other, and lots of inside jokes. There are no cliques – we all get along. No, seriously! It’s not always easy, but because we truly care about each other, we give each other grace and try to understand where others are in their own unique battles.

As awesome as Corporate is, if you really want to see what makes HealthStar shine, what sets us apart, and what we are all working for every day – you’ll need to look outside our colorful and multi-angled Corporate walls. Look out into “the field,” where the rubber meets the road. Can you see our clinicians, our practitioners, and our front-line caregiving staff? Maybe you also see our service office locations and some of our Clients – they’re the reason Corporate exists! We work to serve, and we work hard to make sure that we serve well!

Who else do you see?

While you’re looking out there, do you see a blonde? Not just any blonde, but a blonde who really OWNS IT? Maybe you see her climbing out of a big pickup truck with her hair flowing in the wind. Her broad, radiant, feel-good smile touches everyone she walks past. That blonde hair is a statement, and the shoes and smile are the exclamation point. Her red shoes reflect her true passion – love for all people, and a strong desire to take care of those who need it. Watch out, now – she’s a hugger, but her hug melts your worries away and leaves you feeling lighter. Just who is this happy, high-heeled hugger, you ask? I’m proud to say, this bright and bubbly blonde is Jessica “Jess” Downs, HealthStar’s Director of Clinical Operations.

Talk about winding roads to HealthStar Corporate – prior to her decision to become an RN, Jessica had worked as a CNA in HealthStar’s Duluth office. Jess even once considered becoming an attorney! We’re sure glad she didn’t go that route. Instead, while working as a CNA in a nursing home, Jess was encouraged by a mentor to pursue a career in nursing and decided to give it a try.

What a great fit for her caring personality! After getting her degree, Jessica’s career in nursing kicked off in her home town of Duluth, MN, working in a surgical center and hospital. She later worked in Wisconsin, Nevada, California, and Arizona, in a variety of clinical roles including corrections nurse, hospice case manager, and Director of Nursing. Then, in 2014, Jessica’s winding road led her full-circle right back to HealthStar. Some things are just meant to be! Because we are in the “month of love,” we thought it would be a great time to tell you a little more about Jessica and her big-hearted ways. Jessica Downs, the HealthStar spotlight is on you!

Happiness is contagious

One of the first things that I noticed about Jessica is that she always seems So Happy. It’s an overwhelming happiness, like I imagine it would be if everyone’s Facebook self was real. She projects positivity and happiness into the world in front of her, like a blinding pink tractor beam, daring sadness to cross its path. If ethereal auras were visible, Jessica’s would be pink and fuzzy, and it would probably sparkle in the sunlight.

Cass Lake 2018 Holiday Party.
Left to Right: Barb J, Michelle C, Julie S, Jessica D, Jean B.

Her happiness is wonderful in meetings, which are otherwise often dull and boring. Jess has a great laugh, bursting straight out of her heart; it is the glorious sound of freedom, a bird’s song of warm sunshine and wind ruffling his feathers as he soars through the open sky. Try to be stressed and frustrated in front of Jessica, I dare you. When you start to explain your problems, they suddenly won’t seem so bad any more. She’ll tell you “it’s OK, we’ll get through it.” And, poof – she’s right. It’s that simple. We will get through it.

Shine on, Jessica!

It’s easy to understand Jessica’s success in hospice, and as a nurse in general. A ray of sunshine in a cloudy and often difficult time, she’s exactly the type of personality to lift everyone’s spirits. Picture her sweet-talking her patients and showing them there’s nothing else that matters in the world. To Jessica, that’s the truth! She loves our HealthStar clients and pours her heart and soul into making sure that our team has the tools to deliver the best possible care!

While similar care is provided in both hospice and home care, there is a much more personal aspect to home care, because of the need for service to be provided in the Client’s living space. Jess has a great understanding of what this means to Clients. She expresses gratitude and compassion toward HealthStar’s Clients and says that she is honored to be invited into their homes. Her humility and friendliness help set Clients at ease.

Flexibility, much?

Some things are critical to a successful career at HealthStar. A sense of humor, I say. A love of food? Probably. The gift of patience? Can’t hurt. How about the ability to roll with the punches, to re-prioritize when a target shifts, or to “be the willow,” as our long-time employee Cathy Rivas-Carballo says. In my opinion, this is critical. HealthStar staff have an informal motto: “Give it a minute, things will change!”

Cass Lake 2018 Holiday Party.
Left to Right: Michelle C, Karen M, Jean B, Jessica D, Julie S.

Why is flexibility important? Take Jessica’s HealthStar history as an example. In her RN role, she started at HealthStar shortly after our transition from PCA/HMK agency to Medicare-certified agency. In the time Jess has been with us, the layout, structure, and focus of HealthStar’s branch offices, the organizational chart, and even our office addresses have changed. We have added and subtracted service offerings, and we have changed software programs many, many times. Staff have come and gone, sometimes more than once. (We joke about a revolving door. In a good way!) Throughout all these changes, Jess and the rest of our Corporate staff have flexed and sometimes flailed in the wind, but with flexibility on our side, we haven’t broken. We almost never make jokes about having a new priority. Instead, we come together as a team, again and again, and figure out how to continue.

But wait, there’s more…

Jess has also ridden the wave of change in her personal journey at HealthStar. Not including her time as CNA, Jessica first worked at Corporate, transferred to Duluth, transferred back to Corporate, and now lives in the Duluth/Cloquet area but still represents the Corporate office. Wait, what? Don’t worry about the details; the moral of the story is, she’s plenty flexible, and she goes with the flow. Jessica’s humility and “true to your roots” attitude make her approachable, and she always talks us down off the branches when things get a little too windy in that willow tree.

Open heart, open mind

Something that not everyone may know about Jessica is that, in addition to being an RN, she embraces a very unique skill set of healing. She is a Certified Level II Reiki Practitioner and says that blending western medicine and alternative medicine helps her to treat people holistically. Reiki has been around for thousands of years and is sometimes called “the laying of hands.” In practice, Reiki focuses on the transfer of healing energy from practitioner to patient, to revitalize the healing energy in the patient.

Maybe this explains why Jess has such grace and love for all of us – by sensing the energy around her, she sees more than just a single facet of a person, giving her a greater understanding of what makes us all tick. By keeping an open mind, and trying something different, Jessica is bringing a new perspective to HealthStar. There is something different about Jessica, and maybe this explains a little bit of that difference. There’s a lot that we can’t fully understand, but instead of dismissing those things, Jessica has embraced possibility and puts healing energy to great use.

But what about those shoes?

Yes, Jessica has some of the cutest shoes that I’ve ever seen. With my big clompers, I won’t be wearing anything like her shoe wardrobe. She’s not shoe crazy, she just has good taste. I know, this is four things, and usually I only do three, but this one is short. Great shoes. Hardly counts as a fourth.

By the way, Jess – how do you drive that big pickup truck with those fashion forward shoes on? And do you still wear heels when you go ice fishing?

Thanks for the positivity!

Corporate is lucky to have Jessica’s happiness, positivity, flexibility, and open mind on our side. Her love of HealthStar’s Clients shines through in every meeting. She is absolutely a strong advocate and spokesperson for the Client’s perspective and needs in receiving care. Jessica has brought a wonderful attitude of love and acceptance to HealthStar Corporate, and she has extended that attitude to the branch offices and to all of our Clients. We can’t wait to show you the benefits of this sense of love and caring!

Spotlight: Holly Eide, AZ/NM

It’s that time of year again. I sit at my desk, surrounded by white noise and plagued by static cling. My humidifier is straining to compete with the drying effect of my space heater, and I’m caught in the middle, coated in a thick layer of chap-stick and hand lotion, like an electrically-charged paper maché statue of myself. Yes, there are great things about winter. Sledding, holiday decorations, warm apple cider, and a cozy fire in the fireplace are all wonderful at times. But this is also the time of year when a few sneaky jealous thoughts might creep in toward Holly Eide, Area Manager of our HealthStar/Circle of Life Home Care offices to the south (WAY south) in Gallup, New Mexico and in Casa Grande, Arizona. Our Circle of Life Home Care snowbird manager is lucky to find herself in the land where weather-wise Northland retirees find gentler temperatures for their winter months.

Holly knows what the weather is like up north and down south. She started with HealthStar in MN in 2010, and then transplanted down to AZ in fall of 2016. This holiday season, as we celebrate Holly’s 8th year with HealthStar, we thought it would be a great time to learn a little bit more about her!

A little history

Holly has seen so many changes at HealthStar since she first started, and her background is as full of changes as her time with HealthStar has been. From court reporter, to stock market, to owner of an indoor park – which do you think gave Holly the most applicable experience for HealthStar? If you’ve guessed indoor park, you are correct! HealthStar is a lot like an indoor park some days, which is why we must remember to slow down in the corners and keep our chins tucked – we don’t want any bonked heads!

Holly Eide and Daniel Roebuck at the His Neighbor Phil premier party

After testing the waters in the billing department, Holly sprang into action mode when HealthStar needed a manager for its second Minneapolis office. From there, Holly made a bold and daring move to Arizona, where she is currently watching another new office take flight. She is our official HealthStar/AZ Circle of Life snow bird, although she is much younger than the traditional snow bird, and she rarely returns to the land of 10,000 lakes these days. Holly also watches over the Gallup Circle of Life office, so between those two warm states, she keeps plenty busy! Let’s find out more about what makes Holly tick – here are three things that I’d love to share about Holly. Holly, the HealthStar spotlight’s on you!

Sense of humor

Holly has been known to pull a prank now and then. Her signature move is the “gift of condiment” where she’ll sneak a salt or pepper shaker into your purse when you’re not looking. Really, I think she’s just being considerate – who couldn’t use a little extra spice? There’s less opportunity for these “gifts” with Holly several states south of Corporate, but she knows how to use the mail! Every package has a special item to give Corporate a laugh. Corporate knows how to use the mail, too – sometimes Holly gets a package full of glitter, or a box of 500 stress balls when things get really tough.

Holly Eide presenting Normal Aging vs. Dementia

Holly has been around long enough to have a bunch of tales to tell about “the old days” at HealthStar – if you ask her, you’re sure to have a chuckle! Ask her about the “just fired” car wrapped in saran wrap, or the Motel 8 ice bucket shipped lovingly to Katie Wagner at Corporate. She can tell you about the HealthStar Harlem Shake, ripped pants, eating doughnuts off strings, and the great 24ECC glitterbomb of 2017. Together, we took the Corporate office by storm during the office Olympics in 2012, and we witnessed the yoga planking craze later that year. Even from afar, Holly continues to make things a little lighter in our offices, helping us remember not to take things too seriously, and giving us plenty of memories to smile about.

Positivity

Ever need someone to help you look at the bright side of things when you’re feeling down? Holly is the one for the job! She sees the best in people and isn’t afraid to say it. Her optimism is contagious and helps to keep everyone around her moving! Holly doesn’t get bogged down when things are frustrating – she keeps on pushing toward the goal and has the vision of success in mind. Determination is key for Holly! Knowing it will be tough just makes her drive even harder for success. Competitive? You bet, but it’s all for a good cause. Well, I suppose for fun, too. Can’t forget about fun.

Holly Eide, Connie Stone, and Shannon Mackenzie at the MN State Fair one year later after discovering a lemon-sized brain tumor

One of the highlights that Holly has had with HealthStar was the time she spent working on HealthStar’s MN State Fair memory screenings. It was a huge undertaking, planning a booth and getting everything in place to complete memory screenings there. But Holly’s determination, and her belief in the project, got the team on board. The high point of the screenings was in 2016, with a very special visit from a woman who had failed a screen in 2015. It turned out that she had a lemon-sized brain tumor! Luckily, after the failed screen, she was instructed to see her doctor and followed through on that advice! Holly is still driven by this story today – she knows that this is the difference HealthStar can make in the lives of those we touch.

A Rolling Stone

If there’s one absolute truth I have learned about Holly over these years, it is that she Never. Stops. Moving. She is a true rolling stone, and she has gathered no moss. She thrives in an ever-changing environment, and she doesn’t back down from a challenge. Remember all the twists and turns from her business-life? Well, she doesn’t just take those corners at work – she’s also a wild and crazy careening force in her home life. She’s got 2 kiddos, both busy in sports (ask her about her hockey daughter and the Olympics!). At 34, she decided to take up BMX biking. She once competed in a bodybuilding event with her husband (remember the tan?).

What will Holly do next?

After 8 years of wild and crazy HealthStar adventures, Holly is still going strong in Arizona. During the winter months, she gets to watch the great migration of the northern SnowBird! How many retirees spend winter in Arizona each year? Thousands, and Holly wants to know how HealthStar can help! A busy Holly is a happy Holly, so let her know what she can do for your better health if you’re visiting the southern states during these cold winter months. You might just inspire the next great Holly Eide adventure!

Spotlight: Julie Swedberg, Cass Lake

It’s easy to mistake HealthStar as just a Metro-Area agency, with Corporate, Twin Cities Skilled, and Inver Grove Heights all being around the metro. But we have more offices outside the metropolis than in it! Looking north, you’ll find some of HealthStar’s craftiest and thriftiest “family members” in the Cass and Bemidji offices. Julie Swedberg, Branch Manager (aka Thrift Master) brings many talents to HealthStar’s Cass Lake office. She’s dedicated to serving HealthStar’s unique Client base and spends her time spreading warm, fuzzy feelings all through the land of Cass!

Inspired by her sister’s experiences as a CNA, Julie got her CNA certification and worked in a nursing home early in her health care career, and later became an LPN. Julie says that to feel the love and trust that patients have towards her as a nurse has been priceless. Her studies continued with a 2-year business degree, and in 2015 she found herself with multiple job offers (of course!). Lucky for us, HealthStar won the dangerous duel for Julie’s heart, and she joined our team as Branch Manager.

A Running Start

Oh boy, did Julie hit the ground running! Julie started during a period of great stress and transition for HealthStar. The Cass Lake office was going through some changes, to put it mildly. Things have settled down since then, thanks to Julie’s “special touch.” She knows how to take things in stride, and she doesn’t get too riled up during difficult times. Julie says that her love of gardening helps her stay calm – she loves to take photos of her flower gardens and often spends time thinking through her current challenges and stresses while walking through the flowers.

Keeping herself grounded and stress-free sure comes in handy when our HealthStar family gets together. Julie’s calm and matter-of-fact ways help keep us all on track and on time! But don’t let her “down to business” routine fool you – Julie has a great sense of humor and loves to stir up some fun. Her laugh comes up from her toes! And if you want to see her soft side, just ask about her sons. We’ve all met the little one, Ryker – he’s a Corporate Meeting Regular! Without further ado – please allow me to share with you my three favorite things about Julie. Julie Swedberg, the HealthStar spotlight’s on you!

An “old school” master chef

Julie’s mastery in the kitchen is appreciated by many mouths and stomachs across the land. In between office hours, community events, sports with the kids, and family time, Julie somehow finds time to preserve her own jellies and jams. She does this in large enough quantity that she sells them at the community farmers’ market! I can say as a personal recipient of Julie’s “jam variety pack” that this stuff is DELICIOUS! I would eat it with a fox, in a box, on a train, in the rain, and anywhere else for that matter. Yum!

Canning isn’t her only kitchen specialty, though – Julie can bake, sauté, steam, sear, and roast, too. She’s like a human instant pot, so many functions that you just can’t get enough! She’s not afraid of a little chopping – it lets her exercise her aggressive side. Yeah, she can get tough when she needs to, but most of the time she doesn’t. She gets pretty far with honey.

Julie’s love of cooking has a family history; her mom is also an awesome cook. Sometimes, they team up for community events – I know Julie’s mom makes a killer fry-bread taco! Why, oh why couldn’t Julie have grown up in the Metro so that I can have a fry-bread taco? It’s so true that life just isn’t fair.

Oh, so thrifty!

Julie pretends to come down to Corporate for meetings, but we’re pretty sure she actually comes down for the thrift store shopping. She makes a great round of the local thrift stores when she’s in town. Sometimes, she goes with Chasidy Myhrer, Bemidji Operations Manager (aka “hammer of the north”). They are a sight to behold, with so much treasure for so little cost! Great taste, great value – if Julie had a personal motto, that might just be it. I’m so jealous of her saving ways. I’ve never seen a dollar stretched so thin.

This special thrifting ability doesn’t just apply to shopping for Julie’s family, though. She also puts her special thrifty talents to work for her office, squeezing every penny out of her dollars. She considers her office budget with every decision she makes, going so far as to do her own cooking for events – lucky for the guests!

We didn’t know it when we hired Julie, but she’s a package deal, and we are so lucky for it! She gets her family involved in planning and hosting duties, which helps keep down the cost of extra help. Aside from helping out with community events on several occasions, Julie’s mom has also become our official “Corporate Meetings Mom,” always stopping in to say hello with Ryker when they’re in town. We’ve decided to make Ryker our official Corporate Meeting Mascot. It’s always nice for our HealthStar family to see the Swedberg family!

Heart full of love!

No one asks Julie to come to community events. They just put her on the schedule and tell her she’s coming! She’s made a name for herself in the community, and she and HealthStar are so proud of this! We’ve seen (and posted) photos of her spectacular booth setup at events; she really makes it look homey and comfortable. Julie doesn’t need much of an arm twist to help in the community – she gets involved because she loves it! She makes community events a priority for herself and her family because she wants to see the Cass Lake community thrive. Her energy and enthusiasm help get others going at events, which is why she is always invited back! The warmth and kindness that Julie brings with her to work is the same warmth and kindness that she pours into every event she attends.

Julie doesn’t save all of her love for community events, though. She also likes to know all about the people she works with, so that she can show us some love, too! At the recent Corporate meetings, Julie was spotted taking notes about everything, from Corporate updates down to each person’s personality type and conflict resolution style. “You never know when this kind of thing might come in handy,” she says.

Julie’s love for her community also translates to love for her Clients and staff. Julie is friendly and caring, and she expects her team to follow her example (which they do very well!). Call the Cass Lake office, and you’ll probably talk to Michelle Colliflower or Jean Bartell, two of the nicest and funniest ladies in Cass Lake! Karen rounds out the group with plenty of experience, wisdom, and patience. Julie puts a lot of love into this team, and it shows! This great group offers PCA, HMK, and skilled services in the Cass Lake area, and they are determined to show the love of their office to all of their Clients and field staff!

Julie, all wrapped up

Julie is like a pioneer woman, mixed with a kindergarten teacher, mixed with a ferocious lion – she has amazing kitchen skills, she loves to show her kind side, but when she needs to, she bares those teeth and gets things done! She represents HealthStar just the way we like it – leading with kindness and support, delicious with a touch of spice and a whole lot of love. Visit the HealthStar booth at the next Cass Lake health fair and find out what you’ve been missing!

And Julie – thanks for the jam, I’ve finished most of it and I’ll be patiently waiting for another shipment. 😊