Spotlight: HealthStar IT

Have you heard enough about cybersecurity this month? Well, maybe just a little more won’t hurt you… but I’ll go easy on the techo mumbo jumbo – this is a more personal piece. For October’s Spotlight, I thought I’d do something a little different. Since we’re talking cybersecurity all month, why not look at the two HealthStar employees who do the nitty gritty computer work? You know, the gals you call when something breaks. The ones you email, even though you already know you’re supposed to send a ticket to support@hhhealth.net. Yeah, I’m talking about Susan Mocchi and Beth Taylor, HealthStar’s in-house IT team. (we’re also the blog writer and designer, so prepare yourself for a lot of tooting our own horns) Susan and Beth – the HealthStar Spotlight’s on… us?

Introvert vs Socially Awkward Extrovert – how to tell the difference

Susan and I are like two sides of the same coin. The coin is basically hidden and doesn’t really want to be spent, although it has immense value. The coin wants to stay inside and not talk to anyone some days, even though the coin loves everyone around it. I’m not sure if this analogy is working at all, and at this point, I’m too afraid to ask.

Oh, yeah, and the coin speaks really fluent meme.

So, which side of the coin is introvert, and which side is just socially awkward extrovert? Let’s see if you can spot the differences:

  • Introvert will email you instead of calling you, every single time;
  • Awkward Extrovert will call you and have a goofy and twisty-turny conversation while fixing your computer.
  • Introvert enjoys spending time alone after work;
  • Awkward Extrovert can’t wait to call everyone she knows on her way home.
  • Introvert would like to conclude this meeting;
  • Awkward Extrovert doesn’t realize this isn’t a meeting at all, it was just a couple people passing in the hall, and we can all move on now.

If you haven’t figured it out yet, I’ll let you keep guessing.

Carnivore vs Vegetarian (bet you know how to tell these apart)

This one’s easier to spot. One of us loves eating bacon and all other smoked meats, as well as steak, chicken, and various other formerly living animals, including fish. The other one will not, under any circumstances, eat any of those things. Not even if it’s just broth. But there was that one time, when she accidentally ate fish sauce.

So, you’d think this would make for a pretty difficult food-sharing relationship, right? Surprisingly, there are a lot of things that both Susan and I enjoy eating together. For example, macaroni and cheese. There could be bacon involved, but it doesn’t have to be. I mean, there should be, but we can compromise.

We sure do like cooking.

Also, we both enjoy veggie burgers, hard boiled eggs, refried beans, and dessert hummus. Yes, dessert hummus is totally a thing, and yes, it is delicious. No matter what Angel Sims, Skilled Program Manager, tells you – it is not normally gritty. THAT WAS JUST ONE TIME. Most of the time, it is wonderfully smooth and tastes like brownie batter or cookie dough, Angel.

Oh, and we also both love baked or fried Tofu. And cream cheese wontons. And veggie spring rolls. Except don’t forget to tell Susan that THERE’S FISH SAUCE IN THAT DIPPING SAUCE.

Small arms vs regular sized arms

So, neither of us is super tall, but Susan is probably the shortest person allowed to drive. I mean, she’s basically a child’s Large. But this isn’t the third thing, it’s just a bonus.

We both love to help people

The best thing about working with Susan is that she loves to help out. And I assume that the best thing about working with me is my witty sense of humor, and the fact that I set the wardrobe bar kinda low, so usually you’ll look pretty good in whatever you’re wearing, because I’m wearing something not as nice. Oh, and also, I love to help out as well.

Susan makes the shelf a little heavier for Tim. Beth handles the power tools, and Angel Sims supervises. (The peace sign means that we are doing a great job.)

We both enjoy being challenged with a new task, and we especially like it when that new task is a special project assigned by Barb Jezorski. Those are The. Best. Tasks. Ever. (Usually, they involve things like writing a funny poem, or making a silly game.) We feel best when we are useful and working on a project that will help make things easier or better for someone else.

This is why, when I have a problem, Susan will always help me. And this is also why, when Susan has a problem, after picking on her for being small, I will always help her. We make a really good team, because we are both willing to pause our own work for a minute to do something different. This doesn’t just extend to each other – we also love to help other departments, and of course, we kick butt on the IT helpdesk. Just ask a question and see how happy we are to help out!

But who are we?

Susan is a master at Photoshop, forms design, and marketing stuff. She is caring, kind, supportive, and funny. If you need someone to talk to, Susan will never send you away, even if she’s busy and you’re an extrovert who doesn’t know when the conversation has ended. She will always make time to help her co-workers, and she will drag you to lunch on those days when you think you’re too busy to leave your desk. Yes, I speak from experience.

Part of the reason that I still work here is because Susan is my backup, my team-mate, and sometimes my only pillar of strength. She reminds me that there are only so many hours in a day, and that some of those hours should be spent standing up, away from my assigned work space. On my most stressful days, Susan is often the only one who truly understands my struggle, and she is always there to help me through. She knows how to read my facial expressions, especially when I’ve made a terrible mistake (never happens).

“A true friend is someone who thinks that you are a good egg even though he knows that you are slightly cracked.”

Bernard Meltzer

Most of all, even though Susan is a super-duper introvert, she tolerates me and my awkward, extroverted ways, and she never calls me out on being “too much people” for her. She is a true partner at work, letting me help her out with the fun stuff when I can, and asking me what she can do when I’m overwhelmed. Susan supported me when I asked to blog write for HS, which is something that I have come to really enjoy, and she has trusted me and backed me up on all of my wild and hare-brained IT schemes. For all of these reasons and more, I thank you, Susan, because without you, I would be totally, utterly, and hopelessly lost in a sea of endless tasks. I couldn’t do this job without you!

As for me – I’m a master at some random things, but because I am myself, I see only my flaws, and I have never been good at tooting my own horn. Some people say that I’m a good writer. I like corn on the cob, and I think that Mexican Street Corn and the stuff from the State Fair are both the BEST EVER. Some days, I share my lunch with Jane Bauer, payroll extraordinaire, and other days, Jane shares her lunch with me. I don’t take very many things too seriously. I am not a fast runner, I know a few things about computers, and I really like the Thai Chili Lime Cashews from Trader Joe’s.

That is all.

Oh, yeah, and we both love TopDog

So, in the interest of full disclosure, Susan and I don’t do everything IT-related on our own. We have a lot of backup from TopDog PC, and we are so grateful for that backup! See the post from earlier this month if you want to know more about that. We’re glad that we have backup for the super technical stuff, and for the stuff that we just can’t get to in a timely manner. Three cheers for TopDog – hip, hip, Hooray! Hip, hip, Hooray! Hip, hip, yeah ok, you know what’s coming next.

NCSAM? That’s a Mouthful!

October is National Cybersecurity Awareness Month (NCSAM). This is a month of bringing awareness to the importance of staying safe in the world of technology. Cybersecurity is intimidating and confusing to a lot of people. If you’re as confused as most, hopefully some of the NCSAM information being shared this October will help give you a better level of comfort in how to #BeCyberSmart.

Cyber tip #1: If you don’t know IT, hire IT.

If you owned a business, and you weren’t sure how to keep it safe and secure, you’d probably hire someone to help with security. Why should things be any different when your personal assets are at stake? You don’t have to pay a lot to get a lot.

Check out your local community college, or get involved in adult education courses through your local school district. You can also check out some of the self-study resources at the end of this post. They are reputable sources and will get you moving in the right direction. Or, if you are a HealthStar Client, ask your HealthStar contact and we will work with you to find some resources!

Before you pay anyone to help you, check out these free and low-cost options, or ask for some guidance at a local library or college.

Cybersecurity-schmybersecurity

In the land of words that are long and difficult to type, “Cybersecurity” is at least a contender. What do you picture when you see the word Cybersecurity? If you’re like most people, it’s something wiggly, not quite in focus, and hard to put your finger on. Maybe a shape-shifting robot, or something like that.

If you want to know what I picture, I’ll tell you. I picture this little logo:

TopDog PC

This is the logo of a company called TopDog PC Services. TopDog is my best friend in the whole, wide, computer-technology world. HealthStar’s IT department would be a sad place without TopDog. Beth and Susan would be afraid to come to work, and all of the other HealthStar staff would be wondering “what happened to our previously helpful, responsive, and effective IT ladies?”

Computers wouldn’t know when to update, or what to download. Our HIPAA security team would be nervously clearing throats and biting fingernails. Antivirus software would be disconnected, and we’d be stuck using TeamViewer or LogMeIn for remote support. Mobile devices would be out in the wild with no management.

Basically, it would be chaos, doom, and despair for all.

So, naturally, to kick off NCSAM, I wanted to say a big HealthStar thank-you to Joe, Jordon, and all of the staff at TopDog PC. You guys give our itsy bitsy, teeny-weeny, HealthStar IT team the courage of a fully staffed IT DEPARTMENT. You’ve given us the background knowledge that we don’t always have, and the technical expertise that we’ve always wanted. You keep us operating, you keep us updated, and you help us find the right tools to keep ourselves safe and secure in a world of ever-evolving technology. And you do all of this with SO. MUCH. PATIENCE.

THANK YOU!

We really do love you guys.

Sincerely,
Beth Taylor and Susan Mocchi
(Two of your biggest fans)

(And also from a bunch of people who might not even realize how much you help us out – all of the office staff in Bemidji, Cass Lake, Cloquet, Duluth, Inver Grove Heights, Nett Lake, North St. Paul, Ogema, St. Paul, Waite Park, and don’t forget Gallup, NM and Casa Grande, AZ!)

Stay tuned for more NCSAM fun and information, all throughout the month of October! And check out our Facebook page for even more information about how you can #BeCyberSmart.

Resource list:

https://staysafeonline.org/ncsam/themes/ (Loads of free tech safety resources for businesses, parents, teens, kids, older adults, and everyone in-between)

https://s2me.io/ (Free self-assessment to determine your personal level of security. Includes tons of great tips to improve security.)

And, of course, https://www.topdogpc.com/ (My best buddies in the technology world. Please look them up if you need help with IT coverage for your business. They are the bee’s knees of techies. They’ll help you figure out all of your tech and compliance stuff, and they will do it at a reasonable price. They also know all about wasabi soy almonds, yum. )