Spotlight: Cristina Hernandez, TC Skilled

Checking her list

Turn the computer on, then check in with “the boss,” Deb Allen in Twin Cities Skilled. Another check-in with “the other boss,” Donna Smith in HR. Pull up Outlook and check Tim’s schedule. Check Barb’s schedule. Make sure there’s enough paper, water, plastic silverware, pens, and post-its. Check the main fax. Sit down and check Corporate voicemail. Check email. Look for IT inventory to check in or check out. How much checking can one person do in a day! And it’s only been 15 minutes.

This is the beginning of a typical weekday for Cristina Hernandez, Office Assistant at HealthStar’s Corporate and Twin Cities Skilled office. She keeps us all organized, on-time, and well-stocked with legal pads. She has a great sense of humor and loves practical jokes, but be warned; if you pick on her way of eating fried rice, one grain at a time while picking all of the vegetables out, you might upset her. She does have her sensitive side.

A little history

Cristina started at HealthStar in June of 2015. She worked as a HMK/HHA/PCA for the Minneapolis South office on Franklin, and she provided administrative support to the office between visits. In October of the same year, she applied for a position at the Corporate office. Corporate snapped her up before the ink dried on her application.

Cristina has been a great addition to the Corporate team, and is now working most often with the Twin Cities Skilled team. There is a lot to love about Cristina; just ask her. She’s not shy about her talents and will tell you the same. She has three unique and special talents, though, that make her really stand out from the crowd. Cristina, the HealthStar Spotlight’s on you! Let’s see what makes you shine!

Love yourself, first!

Cristina is very confident and self-assured. This makes her a great fit at the front desk, because she doesn’t shy away from meeting new people, and she is very comfortable in new situations. Cristina easily befriends any person in her path. She is charismatic and speaks her mind, but her sense of humor and kindness help to temper her strong personality.

Cristina can liven up a dark day, and she uses that skill to help motivate the Corporate and Skilled teams, from the lowest member right up to the very top. We have all witnessed the effect of her motivational skills on Tim Lively (owner/CEO). Only Barb Jezorski, Executive Director, can compete with Cristina when it comes to motivating power. When Barb and Cristina combine forces, Tim stays on schedule, on time, and on target! Corporate staff love it, because without Cristina, we wind up playing “oh where oh where has my boss’s boss gone.” It’s a lovely tune, but when you’re trying to plan your day, it can be a challenge. We like Cristina’s way much better.

Tell us a story

My personal favorite thing about Cristina is that she is an amazing source of information about Latino culture, and she’s a captivating storyteller. It is fun to learn about her Puerto-Rican background! I love when she tells us about the sights, the smells, and the sounds of Puerto Rico. I especially like learning about the food that Cristina’s family used to cook for her when she was growing up. Cristina is also willing to give me tips about speaking Spanish. She’s not afraid to correct my grammar or pronunciation (she’s brutally honest, have I mentioned that?). I have also learned this very important lesson from Cristina: just because two people might both speak Spanish, they don’t necessarily speak it the same way, or share the same cultural background. It is very interesting to learn of the many differences between Spanish-speaking cultures!

Cristina sometimes provides backup to the lovely and talented Nilda Garcia, Program Manager of Sagrado Corazón. Thank goodness for them both, because according to Cristina, my Spanish skills are not quite ready for prime time. HealthStar’s Spanish-speaking Clients might not be as patient as Nilda and Cristina when I take 5 minutes to think of the right word for Cucumber. (By the way, Concombre is French, not Spanish. You can guess who corrected me on that…)

But how are you feeling, really?

This is a special skill that I really admire in Cristina. She knows how to read people. She can be the most caring and patient person, if that’s what you need her to be. But in a heartbeat, she can turn on a fiery personality and liven things up with her high energy and flair. She takes the time to really listen to our Clients’ needs, making each Client feel like there is nothing else going on in the world. Clients would never know that she is also being pulled by multiple departments to help with their workloads. Cristina’s honest and open communication style sets people at ease in difficult situations. Most of all, she is passionate about meeting our Clients’ needs, whether it means translating at visits, providing direct care with grace and a gentle touch, or just listening and being compassionate when someone calls with an issue.

Family Connections

Some fun facts about Cristina’s family: Cristina’s mom, Marisol, has also worked at HealthStar. She provided HHA service out of the Minneapolis South office starting in 2011, and she reigned supreme as temporary queen of Corporate file retention in 2018. She is our favorite employee mom, because she makes the most amazing cakes. We miss you, Marisol – please come and visit soon!

There is another family connection, too. Cristina’s first experience with home care was when her brother, Jomar, received home care services through another agency. This was several years before Cristina joined HealthStar, and showed Cristina the impact that home care services make! Growing up with Jomar, with her family supporting his unique needs, Cristina developed the patience and compassion that make her such a great fit at HealthStar. Jomar is doing great and now lives in his own place. We all joined Cristina in celebrating his increasing independence, and we always enjoy hearing about his progress!

HealthStar Needs You, Cristina!

Corporate wouldn’t be the same without Cristina. I know, because I was here before she joined the team. It was a dark time, and we certainly don’t want to go back! Cristina has big shoes to fill, but the great thing is, she has big feet, so we never have to worry. She handles all her tasks with determination, and she keeps her sense of humor handy when things get tough. She’s a critical piece of the Corporate team!

Want to know more about what it’s like to work at Corporate? Check out our other articles and see which positions we’re hiring for today!

Footnote:

After reviewing this article, Cristina was disappointed that I didn’t discuss her amazing video editing skills. This is a unique talent, but it doesn’t seem to fit into any of the three very personal talent areas that I have clearly outlined above. Instead of adding a fourth talent category just for video editing, I told her that I would add a footnote. Cristina, I sincerely hope that you are now satisfied with this article. I don’t want to upset you, like that time I picked on your rice eating style.

Spotlight: Nilda Garcia, Sagrado Corazón

Nilda Garcia and Sagrado Corazón: HealthStar’s Spanish-Speaking Support Service

Spanish-speaking Clients of HealthStar are very familiar with Nilda Garcia. She is the warm and caring voice of the Sagrado Corazón (Sacred Heart) program for Latino Clients of HealthStar. For 10 years, Nilda has been putting her “special touch” on everything that she does, from event planning to office organization and troubleshooting IT problems. With her recent promotion to Program Manager of Sagrado Corazón, Nilda is ready for action with renewed energy and focus. Nilda, the HealthStar Spotlight is on you!

A little history

Nilda has been with HealthStar since 2008, when she started as an Assistant Program Coordinator in HealthStar’s basement suite on Bloomington and 21st. Then, in 2009, Nilda helped open the West St. Paul office – the original home of Sagrado Corazón. But don’t get too comfortable, Nilda! Just a year later, HealthStar moved from the location on 21st into another building on Franklin Ave in Minneapolis. The West St. Paul office merged into the new location as well.

Nilda made the Franklin office her new home as an Assistant Program Development Liaison. She worked in the community and continued as primary contact for Sagrado Corazón. During the next 2 years, Nilda helped HealthStar achieve Medicare certification and had a front-row seat for the beginning of HealthStar’s Mental Health initiative. In 2010, Nilda watched Corporate move from Maplewood to a new building in North St. Paul. Then, In 2017, the Franklin office moved to a new location in Inver Grove Heights. Once again, Nilda unpacked and organized a new space. This new location is beautiful, with big windows and lots of wild turkeys outside! It’s a great place to re-focus and re-energize. Throughout all these changes, Nilda’s positive attitude and sense of humor kept her office mates in good spirits!

 Nilda, how do you do it all?

So, what makes Nilda tick? How can she weather all these changes and still be a constant source of positive energy? A secret about Nilda – she has superpowers. Lots of them. I’ll tell you about some, but you must promise not to say that I told you. Nilda doesn’t like to be the center of attention and won’t want everyone talking about her special abilities.

Superpower #1

Nilda’s first superpower is that she is amazing with event planning. She loves to get people together and celebrate! Nilda’s smile and laugh bring light and joy to the group. She is a great cook and loves to try new foods. Nilda says that her favorite thing about HealthStar is the family atmosphere. Working here is like working at a family gathering, because you’re surrounded by happy people who care about each other. Nilda fondly remembers when a special Client celebrated her 100th birthday last year – with Nilda at the party, of course! Nilda especially loves planning events for Sagrado Corazón, because she gets to use one of her other superpowers – the Latina superpower!

Superpower #2

Nilda’s Latina superpower comes from her family in South Texas, on the border of Mexico. Nilda loves to celebrate her Latina roots with the Sagrado Corazón team. She is always willing to help teach a little Spanish on the side, which has been one of my personal favorite things about working with Nilda. She is a very lenient Spanish teacher, unlike Cristina Hernandez, Corporate and Twin Cities Skilled Admin – also a superpowered Latina, but much stricter in the Spanish-speaking department! A little-known fact is that Nilda is close friends with Cristina’s mother, Marisol. Get them together, and I can only imagine the cooking and laughing!

Superpower #3

The last superpower that I will reveal about Nilda is that she is a multi-talented and very organized superheroine. She processes payroll, troubleshoots technology issues, and answers phones in two languages (backing up the lovely and talented Barbara Edwards at IGH), all while drinking her French vanilla coffee and running around in her high heels. Nilda is a positive force at the Inver Grove office, keeping things fun and exciting for the team. She has a fabulous sense of humor and is not afraid to pull pranks to get everyone in a good mood. She once dressed up the CPR dummy and scared RN Sue Schaber by leaving it in the bathroom overnight. Boy, was Sue surprised when she came in early thinking she had the office to herself!

Nilda says that her greatest accomplishment at HealthStar is learning to walk in another person’s shoes. She appreciates learning with her team and is grateful for the opportunities that HealthStar offers for personal and professional growth. She knows that she has great things ahead with Sagrado Corazón, and is looking forward to putting renewed focus and energy into the program. We hope you’ll check out what Sagrado Corazón has to offer, and learn more about our awesome team!