NCSAM? That’s a Mouthful!

October is National Cybersecurity Awareness Month (NCSAM). This is a month of bringing awareness to the importance of staying safe in the world of technology. Cybersecurity is intimidating and confusing to a lot of people. If you’re as confused as most, hopefully some of the NCSAM information being shared this October will help give you a better level of comfort in how to #BeCyberSmart.

Cyber tip #1: If you don’t know IT, hire IT.

If you owned a business, and you weren’t sure how to keep it safe and secure, you’d probably hire someone to help with security. Why should things be any different when your personal assets are at stake? You don’t have to pay a lot to get a lot.

Check out your local community college, or get involved in adult education courses through your local school district. You can also check out some of the self-study resources at the end of this post. They are reputable sources and will get you moving in the right direction. Or, if you are a HealthStar Client, ask your HealthStar contact and we will work with you to find some resources!

Before you pay anyone to help you, check out these free and low-cost options, or ask for some guidance at a local library or college.

Cybersecurity-schmybersecurity

In the land of words that are long and difficult to type, “Cybersecurity” is at least a contender. What do you picture when you see the word Cybersecurity? If you’re like most people, it’s something wiggly, not quite in focus, and hard to put your finger on. Maybe a shape-shifting robot, or something like that.

If you want to know what I picture, I’ll tell you. I picture this little logo:

TopDog PC

This is the logo of a company called TopDog PC Services. TopDog is my best friend in the whole, wide, computer-technology world. HealthStar’s IT department would be a sad place without TopDog. Beth and Susan would be afraid to come to work, and all of the other HealthStar staff would be wondering “what happened to our previously helpful, responsive, and effective IT ladies?”

Computers wouldn’t know when to update, or what to download. Our HIPAA security team would be nervously clearing throats and biting fingernails. Antivirus software would be disconnected, and we’d be stuck using TeamViewer or LogMeIn for remote support. Mobile devices would be out in the wild with no management.

Basically, it would be chaos, doom, and despair for all.

So, naturally, to kick off NCSAM, I wanted to say a big HealthStar thank-you to Joe, Jordon, and all of the staff at TopDog PC. You guys give our itsy bitsy, teeny-weeny, HealthStar IT team the courage of a fully staffed IT DEPARTMENT. You’ve given us the background knowledge that we don’t always have, and the technical expertise that we’ve always wanted. You keep us operating, you keep us updated, and you help us find the right tools to keep ourselves safe and secure in a world of ever-evolving technology. And you do all of this with SO. MUCH. PATIENCE.

THANK YOU!

We really do love you guys.

Sincerely,
Beth Taylor and Susan Mocchi
(Two of your biggest fans)

(And also from a bunch of people who might not even realize how much you help us out – all of the office staff in Bemidji, Cass Lake, Cloquet, Duluth, Inver Grove Heights, Nett Lake, North St. Paul, Ogema, St. Paul, Waite Park, and don’t forget Gallup, NM and Casa Grande, AZ!)

Stay tuned for more NCSAM fun and information, all throughout the month of October! And check out our Facebook page for even more information about how you can #BeCyberSmart.

Resource list:

https://staysafeonline.org/ncsam/themes/ (Loads of free tech safety resources for businesses, parents, teens, kids, older adults, and everyone in-between)

https://s2me.io/ (Free self-assessment to determine your personal level of security. Includes tons of great tips to improve security.)

And, of course, https://www.topdogpc.com/ (My best buddies in the technology world. Please look them up if you need help with IT coverage for your business. They are the bee’s knees of techies. They’ll help you figure out all of your tech and compliance stuff, and they will do it at a reasonable price. They also know all about wasabi soy almonds, yum. )

Spotlight: Katie Wagner, Finance Operations Manager

We all know that person. She’s the one you ask when you want to know the truth, the whole truth, and nothing but the truth – nothing buttered up; no flowers or rainbows. Just tell it like it is. It’s a rare talent, and Katie Wagner, Finance Operations Manager, has it in spades.

She’s not afraid to give her honest opinion, loudly and with feeling. But she’s also got a soft side, and she lets that side come out while she’s around her two kiddos at home. Don’t expect too much of the soft side to show up at work – Billing and Finance don’t allow a lot of touchy-feely stuff. But if you get her talking about Client care, you’ll know that soft part is still all melty and gooey in there, driving Katie to find the best possible coverage for each Client. Get ready for some extra special “insider info,” because Katie Wagner, the HealthStar Spotlight’s on you!

Big sister, Little sister

Katie has younger siblings as well as older siblings, which makes her the perfect combination of “little sister, big sister.” She grew up with 7 people in the house – both parents, plus four siblings. Talk about sharing! As the “big sister,” Katie knows how to take charge, but she also knows how to take a “little sister beating” in the form of being picked on by the other office “family.” Not that we would ever pick on employees, right Tim Lively?

Katie also has plenty of health care experience, which helps her to put herself in your shoes, whether you’re a caregiver, Client, or family member. She started out in PCA service and Assisted Living, and then worked her way up through the ranks to Office Manager at another home care agency before coming to HealthStar in 2013.

For me, home is where you can be yourself… there are no judgments, you can make up your own rules, you can have things the way you want them, and it’s not dictated by someone else… That’s the best part about home care; it gives people the option to be themselves, comfortably.

Katie Wagner

Katie can be the strong source of advice, and she can also sometimes be the one who needs a little TLC. For example, when we’re not sure of a Client’s coverage, Katie is always the first person in line to help figure things out. But when we have big hairy scary issues with a certain software which we won’t mention by name, Katie might need a little help peeling herself off the ceiling. No matter whether she’s in little sister or big sister mode, Katie is a fun part of the HealthStar family!

Competition, much?

If you really want Katie to shine, just tell her that it can’t be done, or that she’ll never find the answer. It’s not always obvious, but Katie is a fierce competitor. Katie wants her work to be the best – a great example of a job well done. She’s not just here to work, she’s here to shine, and she expects the same from her team.

Tell Katie that no one can get through to that insurance payor, and she’ll have a rep on the line before you can turn around. Tell her that we can’t figure something out, and she’ll call together a committee to get you an answer lickety-split. Give her an hour to get the job done, and she’ll have it back to you, finished, in 15-minutes. Apparently, she even has a long-running badmitton game with her brother, who lives in Arizona. They just start up again with the previous score every time they’re together. (and, yes, Katie is winning.) The only thing that Katie doesn’t compete on is food – she’s kind of a plain-Jane. But if there was a competition on who could eat the most Cheese Pizza, Katie would… at least show up.

Tenacity? YEAH, she has it!

The best part of the deal is that HealthStar’s Clients get the benefit of Katie’s drive to be great. She fights tooth and nail to get every allowed service covered. She is an insurance knight, fighting for those who don’t have so many years of billing experience to fight for themselves. Boy, does it feel good to have an advocate like this on your side when you are looking for service coverage! And for HealthStar, to have someone who knows the ins and outs is amazing, especially when researching and launching a new service line like we just did with ICLS!

As someone who has also “fought the good fight” in insurance billing, I can say from experience, it is very difficult to navigate benefits coverage if you’re not sure what you’re looking for. And with more than 16-years of home care experience, Katie knows what she’s looking for! There are some things that you can only learn from dealing with insurance coverage day in and day out. It’s amazing that Katie’s skill set and years of experience are available to our HealthStar Client base!

Laughter is the best… everything!

My personal favorite thing about Katie is her sense of humor. I had to choose this, because she is such a plain eater. I’m a very food-motivated person, so it is hard for me to write about someone who doesn’t really love the same variety of foods that I do. But that’s a me problem, and this is supposed to be about Katie… so, sense of humor it is!

Katie loves to laugh, and I love it when she laughs loud. She has a great “throw your head back” laugh. And she loves sarcasm, which is fabulous because many of us at Corporate are extremely sarcastic. But the absolute best thing about Katie is that Tim Lively can pick on her in just about any situation. She makes it so easy to tease her, it’s almost as easy as picking on Susan Mocchi for being small (and let me tell you, from experience, that is very easy to do. Like, any time someone brings a child’s hand-me-down clothes around, you say “Hey, that would fit Susan.” Or when you need someone to help put on your fine jewelry, it’s like, “Susan, can you do this with your tiny hands?” So, yeah, pretty easy.)

Wait, a fun meeting?

My favorite meetings are the ones where Katie, Tim, Susan and I are all involved. It’s really more of a roast than a meeting; Tim and I just take turns tossing one-liners around, and Katie and Susan look at each other like, “when can we file a complaint?” But they also both know how much we love them, so everybody comes out feeling great in the end. Or, at least, we haven’t gotten the complaint paperwork yet.

How can someone who has such a serious Billing and Finance job also have such a great sense of humor? I think it might be genetic. Katie has an awesome picture of her dad on her desk, and he has the BIGGEST smile I’ve ever seen. I’m pretty sure that his attitude and legacy have a lot to do with Katie’s own big smile. So, if you’re ever in North St. Paul, stop in and ask for a meeting with Katie, Tim, Beth and Susan. Bring some popcorn and put your feet up for a while – you won’t be disappointed.

If Katie helps everyone, then who helps Katie?

OK, so this spotlight also has an extra bonus item. Katie is a great biller in her own right, but she has a really awesome team. I couldn’t do this spotlight without mentioning the rest of the Billing/Finance staff. Greg Klinger and Leela Vang are the quiet strength to Katie’s thunder. They are both amazingly hard workers who want to get things done right. I sometimes realize that I’ve gone all day without talking to Leela or Greg, and I feel a little guilty and sad… But it’s not because I don’t love them – it’s because they are so focused on their tasks, and they very rarely need outside help to complete their responsibilities. After all, as much as it might feel like family, we are all here for work. Good thing you were sitting down for that, right?

Besides Billing staff, though, Katie also supervises payroll SuperWoman Jane Bauer, aka Sneezy MacSneezerson. Yes, that’s right, between Jane’s high number of rapid-fire “is she sniffing out of the pepper jar in there” sneezes, and Greg’s booming, large-breed dog-barking impersonation sneezes, the rest of us are mice among men in the sneeze department. So, not only does Katie have the most Corporate Office staff in her department, she also has the most Corporate Office sneezes reporting to her, by a large margin.

Work hard, play hard (then work hard some more)

The best thing is, Leela, Jane, and Greg also each have their own great sense of humor. So basically, the whole Billing/Finance/Payroll team is a barrel of sneezes and laughs. (ok, it’s not as gross as it sounds.) But at the end of the day, the most important thing about Billing is perseverance, and you know by now that Katie has this in spades. She doesn’t give up, which is a win for HealthStar and our Clients.

Got questions about insurance coverage for yourself or a loved one? Give us a call and see what Katie and our Billing/Finance team can do for you. Just don’t forget your sense of humor; you’re going to need it.

Spotlight: Jayne Brinkman, Area Manager

Close your eyes, take a slow breath in, and think of the most relaxing place you can picture. Breathe out – is there a quiet trickle of water? Maybe there’s a soft carpet of moss, and speckled sunlight dancing through the forest canopy. Is there wildlife? Maybe a baby deer, gently nibbling on a fern? Or a soft baby duckling, waddling into the pond with his brothers.

"It will be fine!" - Jayne Brinkman

Wait a minute, is that a person in there? She’s so quiet, I almost didn’t notice. She’s even been talking this whole time, low and soothing and quiet. Something about “you got this, no worries.” She looks up and smiles, and I know everything will be taken care of.

Who is this magical embodiment of peace and calm? Why, it’s Jayne Brinkman, of course! She’s a great example of kindness, flexibility, and compassion, and a pretty darn good role model to follow. I know that I usually keep the spotlight to three special things about a person. If I can only tell you three things about Jayne, it might be painful for me. I will try, but I can tell you now, this will be a wandering 3-item path. Jayne Brinkman, the HealthStar Spotlight’s on you!

Empathy, much?

It’s no surprise that Jayne can represent the needs of our Clients and staff so well – she has been working in health care for 35 years. But the best thing I have learned in the process of writing this article is this: one of Jayne’s first jobs was in a factory, making cute and cuddly stuffed animals. In my head, this is what Jayne does every night in her sleep – sews adorable fluffy things to send out into the world when she wakes up. Jayne speaks with a velvety soft voice; never sharp, and only loud when it’s for fun. If we could see a physical form of the words that Jayne speaks, they would be literally soft and sweet, like powdered sugar pillows, covered in downy fluff.

Jayne feels for her audience, understanding where others are coming from and carefully choosing when to speak and when to let silence have a moment. In conflict, she soothes hurt feelings and reminds us that we’re all in this together. She is careful and considerate in decision making, weighing the options and thinking of all the people involved. She can energize the group, and she has her own spice that she brings to everything she does, but even when she’s energetic, she shares her energy in a comfortable way!

And Jayne can train!

Jayne has been sharing her empathy skills with HealthStar for just over 20-years, and has grown right along with this awesome HealthStar family! She is a 24ECC trainer and has been instrumental in development of the 24ECC program since its beginning. But wait, there’s more! Jayne has had a hand in just about every office, helping to train HealthStar staff far and wide. She helped train me, when I started here. She travels at the drop of a hat, to rescue whichever offices need her most. Jayne has a knack for bringing things down to a manageable level and making people feel welcome. She’s pretty much the Mary Poppins of HealthStar. And no matter what she gets asked to help with, she’s always…

Calm, party of 1

From the early days of New Mexico, to many years in Duluth, plus a few years in Wisconsin, then Fairmont… and, oh yeah, can we add Inver Grove Heights? Jayne is the ultimate HealthStar wanderer. Today, back on the home front, she manages 3 offices and one satellite in Minnesota. It’s common to receive a “where in the world is Jayne” email, detailing her plans for travel between Cloquet, Waite Park, Inver Grove Heights, and we can’t forget the super northern Nett Lake. She even has a Carmen SanDiego hat! But if she’s stressed about all the travel, she doesn’t let it show. She just spreads the calm from office to office, going with the flow on her journey!

In fact, over 10-years of working together, I have yet to see Jayne lose her cool or raise her voice in anger. Sometimes, I do hear her laugh a little loud or crack a joke, though! Through all of the changes at HealthStar, Jayne has been an oasis of calm, patience, and experience. We’ve seen successes and challenges, but never a negative peep from Jayne. She just says “time to put on the big girl panties,” and away we go! She never shies away from a challenge, and she is always there to help out. That’s probably why she get asked to do…

Other duties, to the MAX

The perfect blend of flexibility, responsibility, wisdom, and generosity have come together to create the Jayne Brinkman effect. Need help with a project? Jayne will magically show up and give you a hand. Struggling with your day? Oh, there’s Jayne to help figure out what’s going wrong. Have a weird question about how things are done at HealthStar? Jayne will help you figure things out. Starting a new venture? We all know that Tim has called on Jayne many a time to help get new things off the ground.

All in all, Jayne is a “let’s get this done” kind of gal. She’s resourceful, she’s great at gathering people together, and she knows how to direct focus toward the problem at hand. Maybe it comes from farming – she grew up on a dairy farm, and had to feed the cows, pigs, and chickens before and after school. The farm work ethic is clearly ingrained, and has followed Jayne to HealthStar, lucky for us!

No matter what the project, she’s ready to dig in. She truly does it all, from processing payroll to home visits. She’s even been a registered COTA in the past, but of course HealthStar administration won her back full-time. We just wouldn’t be the same without this Jayne Brinkman effect.

But what does she like to eat?

Gladys

Jayne is a “good eater” and says she will eat anything, but her favorite is macaroni and cheese. She also has very strong feelings for Cheetos, and a great sense of humor. Ask Jayne about Gladys, and you’ll hear a heart-wrenching story, from first love to a lifetime spent together, ending with Jayne’s sadness during Gladys’ final days. Luckily, Jayne emerged from the fire of loss and has, with time, begun to heal. Oh, did I mention, Gladys is Jayne’s old office chair? Shortly after Jayne was forced to replace Gladys, there was a mysterious “abduction” of a few choice chairs at Corporate, and a large jug of cheese balls was required to be paid for ransom. But I’m sure Jayne’s love of Cheetos had nothing to do with this crime spree…

So, what do we think of Jayne?

For Jayne’s 20-year HealthStar anniversary, we made her a scrapbook. Cristina Hernandez (and her wonderful and multi-talented mother, Marisol) created the most beautiful scrapbooking collection ever known to mankind. We all took surveys, we wrote powerful poetry, and we had a great time going through the memories that we all have of Jayne’s wild HealthStar adventures.

So what do we really think? Most people think that Jayne is the embodiment of Experience and Wisdom, followed by a tie between Calm/Peace and Joyfulness/Optimism. We love her Jayne-isms, which you have already seen peppered through this post. If Jayne were an animal, some people say she would be a mama bear, some say a work horse, and some said an owl. And we all think that she likes her coffee black and often!

But of course, my favorite question was, If Jayne were a food, which food would she be? Apparently, she would be pizza, cheese puffs, chicken noodle soup, cake, hotdish, mashed potatoes, sour patch kids, spicy meatballs, buffalo wings, caramel apple jelly, and salad. How can one person be so many different foods? Well, you’ll just have to contact our Cloquet, Waite Park, IGH, or Nett Lake office and request a meet and greet to find out for yourself!

Love and Charity – 24ECCs in action! HS + Safe Haven = ❤

During the month of May, HealthStar is focusing on the 24ECC’s of Love and Charity. Each office is partnering with a community agency to help support a good cause. Corporate and the Twin Cities Skilled office, for example, are working with an agency called Safe Haven Foster Shoppe. Safe Haven holds a unique mission of providing basic items to newly placed foster kids.

Safe Haven Mission: We want no child to enter foster care empty-handed.

Kids placed with foster families often have no belongings, other than the clothes they are wearing on placement. Safe Haven puts together bags of essentials (like toothpaste, toothbrushes, socks, or pajamas), with a goal of providing newly placed foster kids with a special bag within 24-hours of placement. HealthStar Home Health Corporate and Twin Cities Skilled hope to provide 4 completed bags to Safe Haven; two for girls and two for boys.

Found your heartstrings?

Hearing Safe Haven’s mission gave me chills. Kids in foster care need a little extra love, and what an amazing difference when there’s something special waiting at their new home. It’s a small thing, but to a kid going through this transition, this bag of items is something stable, personal, and all his/her own. If you’re in the twin cities metro area, please consider supporting Safe Haven with a donation. Drop items off at HealthStar’s Corporate and Twin Cities Skilled office during our drive, or contact and support Safe Haven directly at any time. Your support goes to a great cause!

Here’s a list of what goes into the various bags that Safe Haven creates. Providing these basic essential items on placement is a great way to support foster families and foster kids both at the same time! When you choose to donate financially or donate items, you can play an important part in Safe Haven’s mission and vision.

HealthStar has a big heart!

Thanks to Tim Lively, HealthStar owner, for generously supporting this effort. We are lucky to work at a company that supports staff in setting up a drive like this. And it’s also great that HealthStar financially participates in the donations set up by each office!

This is just one activity for these two combined offices, but all of HealthStar gets to join in on every 24ECC project! That’s ten more offices for Love and Charity. Don’t forget to check back and see all of the great Love and Charity activities from our other offices! I can’t wait to hear about them all, myself!

Want to know more about working at a supportive and caring company? Check out open positions, and learn more about HealthStar’s mission and vision!

Spotlight: Cristina Hernandez, TC Skilled

Checking her list

Turn the computer on, then check in with “the boss,” Deb Allen in Twin Cities Skilled. Another check-in with “the other boss,” Donna Smith in HR. Pull up Outlook and check Tim’s schedule. Check Barb’s schedule. Make sure there’s enough paper, water, plastic silverware, pens, and post-its. Check the main fax. Sit down and check Corporate voicemail. Check email. Look for IT inventory to check in or check out. How much checking can one person do in a day! And it’s only been 15 minutes.

This is the beginning of a typical weekday for Cristina Hernandez, Office Assistant at HealthStar’s Corporate and Twin Cities Skilled office. She keeps us all organized, on-time, and well-stocked with legal pads. She has a great sense of humor and loves practical jokes, but be warned; if you pick on her way of eating fried rice, one grain at a time while picking all of the vegetables out, you might upset her. She does have her sensitive side.

A little history

Cristina started at HealthStar in June of 2015. She worked as a HMK/HHA/PCA for the Minneapolis South office on Franklin, and she provided administrative support to the office between visits. In October of the same year, she applied for a position at the Corporate office. Corporate snapped her up before the ink dried on her application.

Cristina has been a great addition to the Corporate team, and is now working most often with the Twin Cities Skilled team. There is a lot to love about Cristina; just ask her. She’s not shy about her talents and will tell you the same. She has three unique and special talents, though, that make her really stand out from the crowd. Cristina, the HealthStar Spotlight’s on you! Let’s see what makes you shine!

Love yourself, first!

Cristina is very confident and self-assured. This makes her a great fit at the front desk, because she doesn’t shy away from meeting new people, and she is very comfortable in new situations. Cristina easily befriends any person in her path. She is charismatic and speaks her mind, but her sense of humor and kindness help to temper her strong personality.

Cristina can liven up a dark day, and she uses that skill to help motivate the Corporate and Skilled teams, from the lowest member right up to the very top. We have all witnessed the effect of her motivational skills on Tim Lively (owner/CEO). Only Barb Jezorski, Executive Director, can compete with Cristina when it comes to motivating power. When Barb and Cristina combine forces, Tim stays on schedule, on time, and on target! Corporate staff love it, because without Cristina, we wind up playing “oh where oh where has my boss’s boss gone.” It’s a lovely tune, but when you’re trying to plan your day, it can be a challenge. We like Cristina’s way much better.

Tell us a story

My personal favorite thing about Cristina is that she is an amazing source of information about Latino culture, and she’s a captivating storyteller. It is fun to learn about her Puerto-Rican background! I love when she tells us about the sights, the smells, and the sounds of Puerto Rico. I especially like learning about the food that Cristina’s family used to cook for her when she was growing up. Cristina is also willing to give me tips about speaking Spanish. She’s not afraid to correct my grammar or pronunciation (she’s brutally honest, have I mentioned that?). I have also learned this very important lesson from Cristina: just because two people might both speak Spanish, they don’t necessarily speak it the same way, or share the same cultural background. It is very interesting to learn of the many differences between Spanish-speaking cultures!

Cristina sometimes provides backup to the lovely and talented Nilda Garcia, Program Manager of Sagrado Corazón. Thank goodness for them both, because according to Cristina, my Spanish skills are not quite ready for prime time. HealthStar’s Spanish-speaking Clients might not be as patient as Nilda and Cristina when I take 5 minutes to think of the right word for Cucumber. (By the way, Concombre is French, not Spanish. You can guess who corrected me on that…)

But how are you feeling, really?

This is a special skill that I really admire in Cristina. She knows how to read people. She can be the most caring and patient person, if that’s what you need her to be. But in a heartbeat, she can turn on a fiery personality and liven things up with her high energy and flair. She takes the time to really listen to our Clients’ needs, making each Client feel like there is nothing else going on in the world. Clients would never know that she is also being pulled by multiple departments to help with their workloads. Cristina’s honest and open communication style sets people at ease in difficult situations. Most of all, she is passionate about meeting our Clients’ needs, whether it means translating at visits, providing direct care with grace and a gentle touch, or just listening and being compassionate when someone calls with an issue.

Family Connections

Some fun facts about Cristina’s family: Cristina’s mom, Marisol, has also worked at HealthStar. She provided HHA service out of the Minneapolis South office starting in 2011, and she reigned supreme as temporary queen of Corporate file retention in 2018. She is our favorite employee mom, because she makes the most amazing cakes. We miss you, Marisol – please come and visit soon!

There is another family connection, too. Cristina’s first experience with home care was when her brother, Jomar, received home care services through another agency. This was several years before Cristina joined HealthStar, and showed Cristina the impact that home care services make! Growing up with Jomar, with her family supporting his unique needs, Cristina developed the patience and compassion that make her such a great fit at HealthStar. Jomar is doing great and now lives in his own place. We all joined Cristina in celebrating his increasing independence, and we always enjoy hearing about his progress!

HealthStar Needs You, Cristina!

Corporate wouldn’t be the same without Cristina. I know, because I was here before she joined the team. It was a dark time, and we certainly don’t want to go back! Cristina has big shoes to fill, but the great thing is, she has big feet, so we never have to worry. She handles all her tasks with determination, and she keeps her sense of humor handy when things get tough. She’s a critical piece of the Corporate team!

Want to know more about what it’s like to work at Corporate? Check out our other articles and see which positions we’re hiring for today!

Footnote:

After reviewing this article, Cristina was disappointed that I didn’t discuss her amazing video editing skills. This is a unique talent, but it doesn’t seem to fit into any of the three very personal talent areas that I have clearly outlined above. Instead of adding a fourth talent category just for video editing, I told her that I would add a footnote. Cristina, I sincerely hope that you are now satisfied with this article. I don’t want to upset you, like that time I picked on your rice eating style.

Spotlight: Nilda Garcia, Sagrado Corazón

Nilda Garcia and Sagrado Corazón: HealthStar’s Spanish-Speaking Support Service

Spanish-speaking Clients of HealthStar are very familiar with Nilda Garcia. She is the warm and caring voice of the Sagrado Corazón (Sacred Heart) program for Latino Clients of HealthStar. For 10 years, Nilda has been putting her “special touch” on everything that she does, from event planning to office organization and troubleshooting IT problems. With her recent promotion to Program Manager of Sagrado Corazón, Nilda is ready for action with renewed energy and focus. Nilda, the HealthStar Spotlight is on you!

A little history

Nilda has been with HealthStar since 2008, when she started as an Assistant Program Coordinator in HealthStar’s basement suite on Bloomington and 21st. Then, in 2009, Nilda helped open the West St. Paul office – the original home of Sagrado Corazón. But don’t get too comfortable, Nilda! Just a year later, HealthStar moved from the location on 21st into another building on Franklin Ave in Minneapolis. The West St. Paul office merged into the new location as well.

Nilda made the Franklin office her new home as an Assistant Program Development Liaison. She worked in the community and continued as primary contact for Sagrado Corazón. During the next 2 years, Nilda helped HealthStar achieve Medicare certification and had a front-row seat for the beginning of HealthStar’s Mental Health initiative. In 2010, Nilda watched Corporate move from Maplewood to a new building in North St. Paul. Then, In 2017, the Franklin office moved to a new location in Inver Grove Heights. Once again, Nilda unpacked and organized a new space. This new location is beautiful, with big windows and lots of wild turkeys outside! It’s a great place to re-focus and re-energize. Throughout all these changes, Nilda’s positive attitude and sense of humor kept her office mates in good spirits!

 Nilda, how do you do it all?

So, what makes Nilda tick? How can she weather all these changes and still be a constant source of positive energy? A secret about Nilda – she has superpowers. Lots of them. I’ll tell you about some, but you must promise not to say that I told you. Nilda doesn’t like to be the center of attention and won’t want everyone talking about her special abilities.

Superpower #1

Nilda’s first superpower is that she is amazing with event planning. She loves to get people together and celebrate! Nilda’s smile and laugh bring light and joy to the group. She is a great cook and loves to try new foods. Nilda says that her favorite thing about HealthStar is the family atmosphere. Working here is like working at a family gathering, because you’re surrounded by happy people who care about each other. Nilda fondly remembers when a special Client celebrated her 100th birthday last year – with Nilda at the party, of course! Nilda especially loves planning events for Sagrado Corazón, because she gets to use one of her other superpowers – the Latina superpower!

Superpower #2

Nilda’s Latina superpower comes from her family in South Texas, on the border of Mexico. Nilda loves to celebrate her Latina roots with the Sagrado Corazón team. She is always willing to help teach a little Spanish on the side, which has been one of my personal favorite things about working with Nilda. She is a very lenient Spanish teacher, unlike Cristina Hernandez, Corporate and Twin Cities Skilled Admin – also a superpowered Latina, but much stricter in the Spanish-speaking department! A little-known fact is that Nilda is close friends with Cristina’s mother, Marisol. Get them together, and I can only imagine the cooking and laughing!

Superpower #3

The last superpower that I will reveal about Nilda is that she is a multi-talented and very organized superheroine. She processes payroll, troubleshoots technology issues, and answers phones in two languages (backing up the lovely and talented Barbara Edwards at IGH), all while drinking her French vanilla coffee and running around in her high heels. Nilda is a positive force at the Inver Grove office, keeping things fun and exciting for the team. She has a fabulous sense of humor and is not afraid to pull pranks to get everyone in a good mood. She once dressed up the CPR dummy and scared RN Sue Schaber by leaving it in the bathroom overnight. Boy, was Sue surprised when she came in early thinking she had the office to herself!

Nilda says that her greatest accomplishment at HealthStar is learning to walk in another person’s shoes. She appreciates learning with her team and is grateful for the opportunities that HealthStar offers for personal and professional growth. She knows that she has great things ahead with Sagrado Corazón, and is looking forward to putting renewed focus and energy into the program. We hope you’ll check out what Sagrado Corazón has to offer, and learn more about our awesome team!

24ECC program: Building the HealthStar Family

HealthStar’s 24ECC program is different than other Corporate “touchy-feely” programs.

Many companies search for ways to increase cultural competency and employee engagement, but very few truly succeed. With the 24ECC program, HealthStar has nailed it.

Developing the 24ECC program

In 2009, HealthStar invited clients and community members to participate in focus groups tasked with identifying the qualities of good caregivers. These result: a long list of ideal characteristics for caregivers, providing great insight into HealthStar’s culturally diverse client base.

HealthStar then narrowed the focus group’s list to twenty-four crucial elements. The new 24 Expressions of Company Culture, or ECCs, fit nicely within the categories of HealthStar’s top four core values: Servant Leadership, Empathy, Altruism, and Integrity. Almost 10-years later, and the 24ECC program still lives on!

24ECCs in action

Each month, 24ECC trainers identify one of the 24ECC values to highlight. They design activities that help staff to discuss and dig deeper into the importance and impact of the chosen value. Through these activities and discussions, we gain a better understanding of the ideals that our Clients identified. We also examine the cultural differences in how values are expressed or perceived. The same values are often interpreted very differently depending on cultural background!

What the 24ECCs do for our team

One of the unexpected benefits of the 24ECCs is that they provide a tool to better understand and communicate with team members. The 24ECC program is a constant reminder that even though someone may do things differently, that doesn’t make it wrong! We learn balance – if you do too much of one value, you might end up not representing other values which are equally important. In conflict, the 24ECCs guide us to consider each other’s point of view without judging or jumping to conclusions. We use the 24ECCs as consistent language to express ourselves, and to discuss and work through concerns.

But for me, the best part is getting together once a month to get to know each other through a new 24ECC activity. I love the creative ideas that our 24ECC planners come up with! 24ECC Bingo, collage making, skits, and gift baskets – and sometimes a 24ECC snack. When we build a team that communicates and has fun together, we also develop something more than just a place where people go to complete tasks.

What 24ECC “Work Love” can do for you

HealthStar is more than a group of people who work together. We are a team that supports each other and truly cares about each other.  We are a work family, spread across three states. HealthStar people get excited to see each other at quarterly meetings – it’s like family coming to visit, including the cooking, the hugging, and the chatting.

Best of all, when HealthStar needs to get a project done, we all jump in and do what we can. We appreciate and capitalize on the things that make us different, because we know that’s part of building a great team! By fostering this Work Love relationship in our offices, we automatically extend the same level of care to our Clients. It’s not always easy, but with the 24ECCs, we have the foundation to build on. It is a great base to support great care!

Check out our website for more information about this program and how it helps us provide the best possible care!

 

What It’s Like to Work in Home Care

I have been working at HealthStar for more than 9 years. I didn’t set out to work here that long, but I’m happy that it has turned out this way. I am part of a great team – we are so close it feels like a family. I enjoy working with some of the most caring and compassionate people around. We have a lot of fun in the office; we do all kinds of different activities from egg hunts to potlucks to office bingo. But best of all, I know that every day when I come to work, I can help someone who is in direct contact with our Clients. In my small way, through that connection, I’m helping someone remain in the community and receive quality care in the comfort of his or her own home.

On my most challenging and frustrating days, it is still fabulous to feel that all my hard work is helping someone who really needs and appreciates that help. Working here keeps my days in perspective – the challenges that I might face are trivial when compared to the challenges faced by someone who needs help just getting out of bed or making it to the store. I love to hear stories from our branch offices about the successes they experience with Clients and field staff; it is so touching to learn the different ways that we become like extended family, especially to long-term Clients. The knowledge that I can keep this all moving, and that I am a critical piece of the support team for these Clients, keeps me going through the toughest days! I never want to be the one who prevents someone from providing the best possible care to our Clients!

The best part about working at HealthStar is that I am surrounded by truly caring staff, who are motivated by Client successes, and who understand and appreciate what others around them are doing to accomplish the same goals. There is very little drama, which is extremely rare in an office environment! We are all focused on the task at hand, making sure that all the foundation work is in place so that our direct care staff can provide great care!

Our 24ECC program gives us all a common language when we feel we are not seeing eye to eye, or when days get hectic. We are good at supporting each other; we learn about each other and find ways to show our teammates that we care about them. It’s very common to hear people talking about their frustrations openly, both personal and work-related, or to hear teams discussing what could be done to improve processes and communication. We say a lot of Thank You’s, and we even try to sit together at lunch, so that we can take a few minutes together out of work mode, just to appreciate each other’s company.

I love it that when I walk in the door at work, I feel I’m in a safe place. I can rely on the support of others when I have a hard day, and I can lend my own strength and compassion when I see someone struggling. It is an awesome place to learn, grow, and even sometimes play, and I am pleased to say that I am still here, learning something new many times each day!

Want to join the HealthStar Home Health team? Check out our current job openings and apply today!

-Beth Taylor
It Manager, HealthStar Home Health

Working for HealthStar Home Health Could Be the Greatest Experience of Your Life!

Do you have a passion for health and wellness and have a loving personality with a caring touch? If your answer is yes, HealthStar Home Health wants you to be part of our team. The catch? It just might be the greatest experience of your life!

Hear what some of our employees have to say about working for HealthStar Home Health.

According to a recent report from the Bureau of Labor Statistics, healthcare jobs and industries are expected to have the fastest employment growth and will add the most jobs between 2014 and 2024. HealthStar Home Health recognizes that as the senior population ages, more and more Minnesota families are tasked with caring for their aging parents as well as caring for their own family. This age group, commonly referred to as the “sandwich” generation, is quickly becoming overwhelmed when their daily job, family commitments and additional duties when caring for their aging parents are all factored in. This type of situation is creating the fast-growing need for various healthcare jobs, including personal care assistants.

In 2015, HealthStar had the opportunity to work with PBS to identify a family who would be willing to be filmed for a documentary they were working on. The PBS documentary “Caring for Mom & Dad” explores the emotional, health and financial challenges that many family caregivers face each day. Take a moment to watch the PBS documentary to understand what our nation is facing with this crisis in caregiving that is upon us.

http://www.pbs.org/wgbh/caringformomanddad/watch/

Home health care encompasses a wide range of health care services that can be provided in the home for illness, injury, or daily care. Understanding how overwhelming and difficult it can be for care for an aging loved one and in an effort to help out the family caregiver, our home health professionals provide unparalleled public health care services ranging from Alzheimer’s and dementia care, behavioral nursing, and home health care nursing and our newest program Behavioral Health Home. One unique care program we offer, the Alzheimer’s Whisperer program, takes an effective approach to support those affected by Alzheimer’s disease and other dementias and their family. Our clients also benefit from respite care for daily needs such as bathing and dressing, chores around the home, transportation, and companionship.

HealthStar Home Health serves individuals and health care professionals in a number of cities throughout Minnesota, including the Duluth and Bemidji areas, as well as Arizona and New Mexico. We are a culturally sensitive home health care team that provides services to individuals who are traditionally underserved.

Experience something great – be a part of the HealthStar Home Health family! HealthStar Home Health is a mission-driven team of professionals deeply rooted in the personal and cultural values of the communities we serve. We provide unparalleled public health care services, while at the same time respecting the unique needs of our culturally diverse clientele through stewardship and a genuine desire to serve those in our community.

Interested in being part of the fastest employment growing industry? HealthStar Home Health offers employment opportunities in locations in the Minneapolis-St. Paul, Minnesota area, as well as northern Minnesota such as Duluth and Bemidji, Arizona and New Mexico. Our company is a group of professionals driven by our mission, and personal, community and cultural values. Visit the Contact Us page of our website to find current open positions as well as an application for employment to complete and submit online.

Keeping Traditions Alive and Celebrating Different Cultures Through the Holidays

The holidays are upon us and with this time of year comes opportunity to spend time with family and friends, giving to those in need, and traditions rich with fond memories and cultural celebrations.

Minnesota is home to a diverse cultural population and HealthStar Home Health is proud to serve families in many of these cultures. We often see families passing on holiday traditions to the next generation. Here are some of the cultures we work with and a little about their traditions.

The Hmong New Year is a huge celebration in the Hmong community with many family members traveling to be part of the extravagant festivities. St. Paul, Minnesota plays host to the New Year celebration which typically lasts up to 5 days and includes sports tournaments, pageants, and other contests or forms of entertainment, along with feasts of delicious traditional Hmong food. Historically, the Hmong New Year was celebrated to give thanks to ancestors and spirits as well as to welcome a new beginning. Although there are no dress code requirements, many Hmong Americans choose to wear traditional Hmong clothing during this time. The Hmong New Year celebration typically occurs late November to early December, which is the end of the rice harvesting season when all their work is done and serves as a Thanksgiving holiday for the Hmong people.

Minneapolis and St. Paul are home to thriving Latino communities. According to the Minnesota Historical Society, Catholicism plays an important role in the daily lives of Latinos and many Latino homes include an altar for prayer with statues of saints. The parish church is the center of the Latino community. Some of Latin America’s most recognized traditions are associated with this time of year. Parents use this opportunity to develop their children’s cultural identity and spend time with family by sharing these holiday traditions. One important Mexican festival is the Las Posadas, which is a nine-day event commemorating the journey of Mary and Joseph before the birth of Jesus on Christmas day. Often, there are reenactments and processions at church or in their homes to celebrate this with their family and community.

The most popular Russian holiday is their New Year celebration, which leads into the Orthodox Christmas celebration. The Russian New Year holiday is traditionally a 5-day non-working holiday from January 1 through January 5. Traditionally there is a decorated New Year tree and the Russian children believe in the mythical Grandfather Frost. Much like Santa Claus, Grandfather Frost is a beloved character who wears a long blue or red coat with a matching hat, and carries gifts in a large sack on his back. Grandfather Frost also carries a magical staff that has the power to freeze everything around him. Many attend New Year’s parties where it is customary to dress up in costume and children memorize a poem or song to recite for Grandfather Frost in exchange for a small gift. There is plenty of traditional Russian food and drink to share with family and friends.

Pow Wows are a time to put aside differences and focus on celebrating life and traditions. The Ojibwe Native Americans celebrate many different traditions, but the most well-know may be the Pow Wow celebration. This is a time when they come together to celebrate their history and religion using various art forms, such as dance, music, and art. The drum is the main focus of the Pow Wow. Made of wood and hide, approximately three feet in diameter, its circular shape represents the circle of life. The drum is a very sacred object, made only for sacred use, and before the Pow Wow drum can be pounded or used in a ceremony it must be blessed by an elder. Thru the drum, the Ojibwe are reminded of their connection to Mother Earth. Selling or trading arts, feasting on traditional foods, song, and dance are all very important aspects of a Pow Wow.

HealthStar Home Health offers culturally-relevant services that address the unique needs of our Minnesota, Arizona and New Mexico populations. We promote independence and self-sufficiency by empowering patients and their families to be active participants in the provision of care. Using culturally-sensitive approaches, HealthStar Home Health offer our clients a wide variety of services in home health care, community based care, mental health, and personal care assistance with focused sensitivity to economic factors and health beliefs. Call HealthStar Home Health today at 651-633-7300 for more information or to schedule a no-charge consultation to discuss the many services we can customize to your needs.